Contract Support Engineer

EnerMech; Aberdeen City; Hybrid; GBP 42,000 - 62,000; Full time

Job summary

EnerMech in Aberdeen is seeking a Contract Support Engineer for our Cranes and Lifting Business Line. The role is onshore based, managing a client contract with a strong emphasis on safety, quality and timely delivery of services.

You will coordinate mobilisations/demobilisations, equipment needs, and client meetings, acting as the client representative to ensure commitments are met and safety standards upheld across maintenance activities.

Qualifications

• Experience in a similar role coordinating crane and lifting services.
• Strong knowledge of cranes and equipment and safety standards.
• Proven client interfacing and a focus on customer service.

Responsibilities

• Deliver contracted services to the client including safety, quality, core personnel and equipment provision.
• Coordinate mobilisations and demobilisations, equipment needs and client meetings.
• Plan and coordinate activities to support the Integrated Asset Plan and EnerMech capabilities.
• Act as EnerMech’s client representative to ensure internal departments deliver as committed.
• Maintain safety and maintenance backlog control; identify safety-critical maintenance to client and EnerMech.
• Provide first-line technical support and coordinate client requirements including breakdowns.
• Feed maintenance information back into FMEA processes.

Skills

Cranes knowledge

Client interfacing

QHSE awareness

Education

Mechanical engineering qualification

Tools

FMEA

Job description

We Are?

We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects.

For over 50 years, we've been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle - offshore and on land.

We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions.

Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves - all designed to help our clients optimize performance, enhance reliability, and improve efficiency.

With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.

The Role and Responsibilities

A new permanent opportunity has arisen for a Contract Support Engineer to work within our Cranes and Lifting Business Line. This role will be onshore based and you will be tasked with managing a Cranes and Lifting client contract, ensuring all aspects of this contract are delivered from a quality, timescale, health and safety and maintenance point of view. Other duties and responsibilities will include;

• Responsible for the delivery of the Contracted Services to the Client including Safety, Quality, Core Personnel and equipment provision, Maintenance and Project Delivery
• Deliver all aspects of client account, including but not limited to: Sales enquiries, mobilisations, demobilisations, aged debt, equipment requirements, client meetings, planning & coordination, technical support
• Responsible for delivering plans in place to support client Integrated Asset Plan and EnerMech support capability
• Act as the Clients representative in ensuring any wider EnerMech departments deliver as per commitments
• Minimise any maintenance backlog and ensure that any Safety Critical Maintenance backlog is immediately identified to the Client and internally to the EnerMech responsible person, where applicable in business line
• Provide first line technical support and coordinate any client requirements including breakdowns
• Manage the maintenance feedback loop to FMEA

The Requirements

To be successful for this position you will have previous experience in a similar role and a good technical knowledge of cranes. You may have come from a Project Engineer or an Account Management background, acting as a client representative/account manager is a key part of this role. Holding a mechanical engineering qualification is preferred. Communicating clear standards for performance is key and encouraging employee involvement in QHSE. You will have a proven track record of client interfacing and have a high emphasis on customer service.

Diversity & Inclusion

EnerMech is dedicated to fostering a diverse and inclusive organisation. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.