Contract Support Administrator

TN United Kingdom; Walsall; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Contract Support Administrator, where your role will be pivotal in managing customer contracts and ensuring service excellence. This full-time position offers a chance to develop customer relationships and work collaboratively with internal stakeholders. With a focus on customer satisfaction, you'll handle inquiries, manage vehicle bookings, and create management reports. Enjoy a comprehensive benefits package, including a matched contribution pension scheme and excellent development opportunities. If you're passionate about delivering outstanding service and thrive in a dynamic environment, this role is for you.

Benefits

Matched contribution pension scheme

Access to Digital GP

Employee share scheme

Holiday Trading

'Be Kind Day' for volunteering

Payment of Professional Fees

Annual health check

Nutritional consultations

Employee assistance programme

Qualifications

• Experience in a similar administration role.
• Ability to develop and maintain good internal and external relationships.

Responsibilities

• Manage all customer contract activities to achieve customer satisfaction.
• Provide service desk support and book maintenance for vehicles.

Skills

Customer Service

Administration

Relationship Management

Education

Full UK Driving Licence

Job description

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Job Title: Contract Support Administrator
Location: Walsall, West Midlands
Compensation: Up to £26,000 Dependent on Experience + Benefits
Role Type: Full time / Permanent
Role ID: SF62894

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Contract Support Administrator at our Walsall site.

The role
As a Contract Support Administrator, you'll have a role that's out of the ordinary. You'll manage all customer contract activities in order to achieve excellence in customer satisfaction.

Day-to-day, you'll greet customers when dropping vehicles to site and handing back vehicles, provide service desk telephone support taking enquiries from customers, booking in maintenance, service and repairs for vehicles. You'll also be responsible for raising tasks on the inhouse systems and ordering parts from suppliers.

• Develop customer relationships through service excellence
• Attend all meetings, both internal and external to meet the demands of the role
• Liaise with all internal stakeholders instilling a clear perspective on requirements to fulfil our contractual obligations and achieve customer delivery targets
• Deal effectively with all customer concerns
• Creation and submission of management information and reports

This role is full time, 37.5 hours per week and is based at Walsall.

Essential experience of the Contract Support Administrator

• Experience in a similar administration role
• Experience in providing excellent customer service and building rapport
• Ability to develop and maintain good internal and external relationships

Qualifications for the Contract Support Administrator

We value difference and don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. However, a full UK Driving Licence is desirable as there may be a requirement to drive round site.

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

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