Contract Senior IT Support Engineer - Microsoft 365

InfraTech Systems Limited; Leeds; On-site; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is looking for a skilled Senior IT Support Engineer to enhance client success through advanced technical support and mentoring. In this dynamic role, you'll tackle complex issues, maintain security standards, and drive innovative solutions for clients. Join a supportive team environment where your contributions will make a tangible impact. If you're passionate about technology and thrive in a collaborative setting, this opportunity is perfect for you!

Benefits

Supportive Work Environment

Exciting Projects

Impactful Work

Qualifications

• Proven track record in IT support with a focus on client service.
• Experience providing 3rd line support for cloud and on-premises solutions.

Responsibilities

• Resolve complex technical issues and enhance security standards.
• Lead and mentor support engineers while ensuring compliance.

Skills

Cloud Services (Azure, Microsoft 365)

Troubleshooting Skills

End-User Device Management

ITIL Processes

Incident Investigation (Sentinel)

Customer Service

Organizational Skills

Power Platform

VMware or Citrix Knowledge

PowerShell Scripting

Terraform Experience

Microsoft Certification

Job description

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We're seeking a skilled and motivated Senior IT Support Engineer to join our team for an initial period of 6 months. In this role, you'll work closely with our 1st and 2nd line support team, providing advanced technical assistance to clients, mentoring team members, and delivering high-quality project solutions for new and existing clients.

The Role:

As our Senior IT Support Engineer, you’ll be the go-to expert for resolving complex technical issues, ensuring security and compliance, and driving client success. Here’s what you’ll be doing:

• Maintain and enhance security standards across client infrastructure and tenancies, ensuring compliance with industry best practices.
• Participate in weekly meetings with client SOC leads to discuss security incidents, implement changes, and ensure alignment.
• Lead and mentor 1st and 2nd line support engineers, providing escalation support, training, and fostering a culture of knowledge sharing.
• Perform routine maintenance, system updates, and preventive measures to ensure secure and reliable client systems.
• Tackle complex technical issues across diverse technologies, escalating when needed.
• Stay informed about Microsoft changes, assess impacts on client infrastructure, and implement necessary adaptations.
• Plan and deliver technical solutions for new and existing clients, ensuring smooth implementation and minimal disruption.

What We’re Looking For:

We’re seeking a professional with a proven track record in IT support and a passion for delivering outstanding client service. Key skills and experience include:

• Advanced knowledge of cloud services (Azure, Microsoft 365) and on-premises infrastructure. Experience providing 3rd line support for end-user devices, servers, and cloud solutions.
• Exceptional troubleshooting skills to resolve complex technical issues efficiently.
• Hands-on experience deploying and managing Azure and Microsoft 365 services.
• Familiarity with ITIL processes, including issue resolution, problem management, and change management.
• Experience working with Sentinel for incident investigation and resolution.
• Proficiency with Intune for managing end-user devices.
• Ability to deliver excellent customer service and communicate technical concepts to non-technical users.
• Strong organizational skills to prioritize tasks effectively in a dynamic environment.
• A proactive attitude and willingness to learn new technologies.
• Experience with the Power Platform.
• Knowledge of VMware or Citrix.
• Familiarity with Active Directory and Group Policy.
• PowerShell scripting experience.
• Experience with Terraform
• Microsoft certification

What We Offer:

• A supportive, team-oriented work environment.
• Involvement in exciting, cutting-edge projects.
• The chance to make a tangible impact in a growing company.

If you’re passionate about technology, thrive on solving complex problems, and enjoy collaborating with a dynamic team, we’d love to hear from you! Apply now to join us on our journey.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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