Contract & Sales Support Manager - Hybrid (London)

Dun & Bradstreet; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Dun & Bradstreet in London, England, is seeking a Manager, Sales Support to lead contract and sales administration across the lead-to-cash process. The role is hybrid and full-time, guiding a team of sales support specialists and partnering with Sales, Finance, Legal, and Operations.

You will drive process excellence, ensure data integrity in commercial systems, and deliver high-quality support while exploring intelligent automation and AI-enabled improvements.

Qualifications

• 8+ years in contract/ commercial administration or sales operations.
• 3+ years leading or supervising a team.
• Strong knowledge of contracting principles.
• Experience with CRM/CPQ/contract systems (Salesforce, RevCloud, Dynamics, SAP, DocuSign).
• Experience documenting processes and improving workflows.
• Experience with intelligent automation and generative AI technologies.
• Excellent attention to detail and organizational skills.
• Ability to collaborate across Sales, Finance, Legal, Operations.
• Ownership mindset and proactive problem solving.

Responsibilities

• Lead, coach, and develop a team of sales support specialists with clear priorities.
• Ensure all contractual documentation is complete, accurate, and compliant.
• Support Sales with contract preparation, validation, renewals, amendments, and related administration.
• Ensure timely execution of customer agreements to enable revenue recognition.
• Partner with Finance, Legal, Operations, Revenue Ops, Pricing, and others to resolve issues.
• Monitor service levels, renewal tracking, and backlog; take corrective action.
• Provide reporting and insights on volumes, performance, risks, and improvements.
• Document and improve contract workflows; implement automation and AI where suitable.

Skills

Team leadership

Contract administration

CRM/CPQ systems

Process documentation

Automation / Generative AI

Attention to detail

Cross-functional collaboration

English fluency

Microsoft Office

Tools

Salesforce

RevCloud

Microsoft Dynamics

SAP

DocuSign

Job description

Dun & Bradstreet in London, England, is seeking a Manager, Sales Support to lead contract and sales administration across the lead-to-cash process. The role is hybrid and full-time, guiding a team of sales support specialists and partnering with Sales, Finance, Legal, and Operations.

You will drive process excellence, ensure data integrity in commercial systems, and deliver high-quality support while exploring intelligent automation and AI-enabled improvements.