Manager, Sales Support

Dun & Bradstreet; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Dun & Bradstreet in London, England, is seeking a Manager, Sales Support to lead contract and sales administration across the lead-to-cash process. The role is hybrid and full-time, guiding a team of sales support specialists and partnering with Sales, Finance, Legal, and Operations.

You will drive process excellence, ensure data integrity in commercial systems, and deliver high-quality support while exploring intelligent automation and AI-enabled improvements.

Qualifications

• 8+ years in contract/ commercial administration or sales operations.
• 3+ years leading or supervising a team.
• Strong knowledge of contracting principles.
• Experience with CRM/CPQ/contract systems (Salesforce, RevCloud, Dynamics, SAP, DocuSign).
• Experience documenting processes and improving workflows.
• Experience with intelligent automation and generative AI technologies.
• Excellent attention to detail and organizational skills.
• Ability to collaborate across Sales, Finance, Legal, Operations.
• Ownership mindset and proactive problem solving.

Responsibilities

• Lead, coach, and develop a team of sales support specialists with clear priorities.
• Ensure all contractual documentation is complete, accurate, and compliant.
• Support Sales with contract preparation, validation, renewals, amendments, and related administration.
• Ensure timely execution of customer agreements to enable revenue recognition.
• Partner with Finance, Legal, Operations, Revenue Ops, Pricing, and others to resolve issues.
• Monitor service levels, renewal tracking, and backlog; take corrective action.
• Provide reporting and insights on volumes, performance, risks, and improvements.
• Document and improve contract workflows; implement automation and AI where suitable.

Skills

Team leadership

Contract administration

CRM/CPQ systems

Process documentation

Automation / Generative AI

Attention to detail

Cross-functional collaboration

English fluency

Microsoft Office

Tools

Salesforce

RevCloud

Microsoft Dynamics

SAP

DocuSign

Job description

Manager, Sales Support (R-19992)

Team: Sales Support

Location: London - England

Commitment: Employee: Full Time

Workplace Type: hybrid

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

The Manager, Sales Support is responsible for leading the contract and sales administration support function, ensuring the accurate, timely, and compliant processing of customer contracts, renewals, amendments, and associated commercial documentation. The role provides operational leadership to a team of sales support administrators and serves as a key partner to Sales, Finance, Legal, and Operations. The position drives process excellence, improves operational efficiency, ensures data integrity across commercial systems, and delivers high-quality support throughout the lead-to-cash process.

Essential Key Responsibilities:

• Lead, coach, and develop a team of sales support specialists, setting clear priorities and service expectations and supporting individual and team performance.
• Ensure all contractual documentation is complete, accurate, and compliant with company policies and established commercial requirements.
• Support Sales teams with contract preparation, validation, processing, renewals, amendments, and related administration activities. Ensure timely execution of customer agreements to enable revenue recognition and service delivery.
• Partner with Finance, Legal, Operations, Revenue Operations, Pricing, and other stakeholders to resolve contract-related issues and prevent processing delays.
• Monitor service levels, contract turnaround times, renewal tracking, and backlog management, taking corrective action where performance falls below expectations.
• Provide regular reporting, operational insights, and recommendations to leadership teams on volumes, service performance, risks, and improvement opportunities.
• Document and improve contract administration workflows, identifying opportunities to streamline processes through intelligent automation and generative AI technologies.

Essential Skills:

• At least 8 years’ relevant experience in contract administration, commercial administration, sales support, business operations, deal desk, quote-to-cash, or sales operations, including at least 3 years’ experience leading or supervising a team.
• Strong knowledge of commercial contracting principles and contract administration practices.
• Knowledge of CRM, CPQ, and contract management systems such as Salesforce, RevCloud, Microsoft Dynamics, SAP, or DocuSign.
• Experience creating process documentation and managing operational workflows.
• Experience identifying opportunities to streamline workflows through intelligent automation and generative AI technologies.
• Strong attention to detail, organization, prioritization, and problem-solving skills.
• Ability to collaborate effectively across Sales, Finance, Legal, Operations, Technology, and other business functions.
• Demonstrated leadership skills in managing and motivating teams.
• Proficiency in Microsoft Office Suite skills
• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.