Contract Processing & Offboarding Specialist

Focus Group; Exeter; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

24 days holiday (plus birthday off)

Discounts across retail, food and trav

Health & wellbeing access

Volunteer day

Enhanced maternity/paternity/adoption

Structured training

Job summary

Focus Group in Exeter is seeking a Contract Processing Agent to join the Customer Loyalty team. The role supports contract and documentation workflows, ensuring off-boarding is accurate and leaves customers with a strong final impression. Hybrid work: 4 days in office, 1 from home after probation.

You'll be detail-oriented, organized, and capable of juggling multiple admin tasks while communicating clearly across teams. Prior experience in a fast-paced processing environment is preferred.

Qualifications

• Experience in a fast-paced admin or processing environment.
• Excellent written and verbal communication.
• Ability to multitask and manage steps of a process.
• Strong time management and organisational abilities.
• Proven ability to work independently with accuracy and persistence.

Responsibilities

• Work with contracts and documentation as part of the Customer Loyalty team.
• Make sure off-boarding runs accurately and smoothly.
• Leave customers with a great last impression.
• Collaborate across teams to maintain process quality.

Skills

Detail-oriented

Multitasking

Communication

Problem-solving

Independent

Team collaboration

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Focus Group in Exeter is seeking a Contract Processing Agent to join the Customer Loyalty team. The role supports contract and documentation workflows, ensuring off-boarding is accurate and leaves customers with a strong final impression. Hybrid work: 4 days in office, 1 from home after probation.

You'll be detail-oriented, organized, and capable of juggling multiple admin tasks while communicating clearly across teams. Prior experience in a fast-paced processing environment is preferred.