Contract Customer Support Expert - Inbound/Outbound

Contechs Consulting; Manchester, Salford; On-site; GBP 22,000 - 31,000; Full time

Job summary

Contechs Consulting is seeking a Customer Support Expert for a 6-month contract based in Manchester. You will handle inbound and outbound calls, respond to emails and live chat, and ensure accurate customer records while meeting targets.

The role involves processing payments by card, issuing settlement quotes, supporting financial health and loss recovery inquiries, and guiding customers through end-of-contract procedures and bereavement support.

Qualifications

• Demonstrate active listening and a personalized approach to interactions.
• Commit to delivering the best outcome for each customer.
• Embrace change, new technology and systems.
• Take ownership of resolving or escalating queries as needed.

Responsibilities

• Handle inbound and outbound calls in a contact centre environment.
• Respond to enquiries via email, live chat, SMS and post.
• Achieve targets by managing call volume and resolving issues.
• Maintain accurate customer account records.
• Process payments and investigate payment issues including refunds.
• Provide settlement quotes and assist with financial health inquiries.
• Support customers through end-of-contract and bereavement processes.
• Address and resolve customer dissatisfaction.

Skills

Active listening

Customer service

Communication skills

Adaptability

Ownership

IT literacy

Job description

Contechs Consulting is seeking a Customer Support Expert for a 6-month contract based in Manchester. You will handle inbound and outbound calls, respond to emails and live chat, and ensure accurate customer records while meeting targets.

The role involves processing payments by card, issuing settlement quotes, supporting financial health and loss recovery inquiries, and guiding customers through end-of-contract procedures and bereavement support.