Contracts Administrator

Focus Group; Exeter; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

24 days holiday

Employee Assistance Program

Cycle to work scheme

Discounts across retail, food and trav

Job summary

Focus Group is seeking a Contracts Administrator to join the Customer Loyalty team in Exeter. The role handles contract processing, onboarding/offboarding, and documentation to ensure smooth customer experiences.

You will be detail-oriented, highly organised, and a strong communicator, with experience in admin or processing environments and proficiency in Microsoft Office. Hybrid work arrangement offers 4 days in-office and 1 day from home after probation.

Qualifications

• Excellent written and verbal communication skills.
• Experience in a fast-paced admin or processing environment.
• Ability to multitask and manage multiple steps of a process simultaneously.
• Strong time management and organisational abilities.
• Proven ability to work independently with accuracy and persistence.
• Excellent attention to detail and a passion for getting things right.

Responsibilities

• Handle contract processing within the Customer Loyalty team.
• Ensure off-boarding runs accurately and smoothly for customers.
• Maintain thorough documentation and records for contracts.

Skills

Communication

Admin experience

Multitasking

Time management

Attention to detail

Problem solving

Independent with accuracy

MS Office

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

Contracts Administrator

Department: Customer Loyalty

Employment Type: Permanent

Location: Exeter

Compensation: £25,000 / year

Description

Contract Administrator (Contract Processing Agent)

Reporting to: Customer Loyalty Team Lead

Location: HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation)

Salary: £25,000 + Annual Performance Based Bonus

(Internal Job Level Reference: Associate)

Join Focus Group as a Contract Processing Agent and keep our processes seamless.

Who We Are:

At Focus Group, we provide the technology that powers the digital workplace – and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant.

George's Story...

Don't just take our word for it. George joined Focus Group in May 2025 with no prior experience in telecoms or IT, and in 15 months he's progressed from the team into a Customer Loyalty Executive role.

The culture within the Exeter office is undoubtedly our best quality. There are no walls between teams, and there are so many people willing to offer support if you need it,

After joining with no prior experience, I was given the support to really learn on the job, and in time was given extra responsibilities. In the space of a year, I was considered for an Executive role within my team, which really shows how Focus Group look to promote from within wherever possible rather than hire externally.

What We’re Looking For.....

This role is about attitude as much as ability. We want someone organised, thorough, and genuinely happy to be part of a busy, open-plan team. You'll be working with contracts and documentation as part of our Customer Loyalty team, making sure off-boarding runs accurately and smoothly, so every customer leaves with a great last impression.

You’ll be:

• Exceptionally detail-oriented with a methodical approach to work
• Able to juggle multiple admin tasks without breaking a sweat
• A strong communicator who works well across teams
• A problem-solver who can spot issues and suggest improvements
• Comfortable working independently but loves being part of a collaborative team

What you'll need:

• Excellent written and verbal communication skills
• Experience in a fast-paced admin or processing environment
• Ability to multitask and manage multiple steps of a process simultaneously
• Strong time management and organisational abilities
• Proven ability to work independently with accuracy and persistence
• Excellent attention to detail and a passion for getting things right
• Capable of solving problems and suggesting improvements where needed
• Competency in Microsoft Office (especially Excel, Outlook, and Word)

What's in it for you?

Beyond a stable, permanent role in a growing team, you'll get access to Focus Group's full range of benefits, including:

• 24 days holiday to start (plus your birthday off)
• Access to 100s of discounts across retail, food and travel
• Health & wellbeing access - Employee Assistant Program, cycle to work scheme and free eyecare vouchers
• Regular social events, STAR award recognition
• Paid volunteering day
• Enhanced maternity, paternity and adoption leave
• Structured training so you're fully supported from day one
• Plus much more...

If you're ready to put the work in, we're ready to help you grow. IND1