Contract Customer Support Specialist - Payments & Care

Contechs Consulting Limited; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Contechs Consulting Limited in Manchester is seeking a Customer Support Expert (Contact Centre) for a 5-month contract. You will handle inbound/outbound calls, provide email support, and ensure a positive customer experience.

This role emphasises resolving issues, processing payments, and guiding customers through end-of-contract steps, with training on Pass / Account Manager Online and related systems. Excellent communication and resilience are essential.

Qualifications

• Active listening and personalized customer approach.
• Commit to delivering best outcomes for customers.
• Positive attitude to change and new systems.
• Clear written and verbal communication for calls and emails.

Responsibilities

• Provide exceptional customer service via inbound/outbound calls in a contact centre.
• Respond to enquiries via email, live chat, SMS and mail.
• Meet business targets by managing call volume and resolving issues.
• Maintain accurate customer account records and process payments.
• Assist with end-of-contract steps and bereavement support as needed.

Skills

Active listening

Customer focus

Communication skills

Problem solving

Adaptability

Training willingness

Teamwork

Job description

Contechs Consulting Limited in Manchester is seeking a Customer Support Expert (Contact Centre) for a 5-month contract. You will handle inbound/outbound calls, provide email support, and ensure a positive customer experience.

This role emphasises resolving issues, processing payments, and guiding customers through end-of-contract steps, with training on Pass / Account Manager Online and related systems. Excellent communication and resilience are essential.