Contract Operations Manager

American President Lines; England; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Contract Operations Manager to lead a dynamic team in a fast-paced logistics environment. This role involves managing multiple contracts, fostering exceptional client relationships, and driving operational excellence. You will play a key role in ensuring customer satisfaction while leading your team to achieve high performance and continuous improvement. With a focus on profitability and innovation, this opportunity offers a chance to grow within a supportive and rewarding culture. If you are ready to take on a challenging role that prioritizes both people and customers, this could be your next career move.

Benefits

Competitive annual leave

Holiday buy scheme

Pension plan

Life assurance

Employee benefits platform

Discounts on gym memberships

Retail and travel discounts

Qualifications

• Proven experience in contract management within a 3PL environment.
• Strong leadership skills with a focus on operational excellence.

Responsibilities

• Lead a small operational team and manage client contracts effectively.
• Analyze contractual profitability and prepare business reports.

Skills

Contract Management

Leadership

Customer Service Excellence

Problem Solving

Negotiation

Education

Bachelor's Degree

Professional Certifications in Logistics

Tools

P&L Management

Reporting Software

Job description

ID: 556982

Location: Staffordshire, GB

Contract Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our multi-user operation based in Tamworth provides warehousing and distribution services and has an exciting opportunity for a commercially astute and customer-centric Contract Manager, where you will provide leadership and contract management dedicated across multiple contracts.

This crucial role will see you building exceptional relationships with clients, where you will create and embed a culture of high performance, engagement, continuous improvement, and development across your team, driving operational and customer service excellence to meet and exceed all customer and operational objectives.

WHAT ARE YOU GOING TO DO?

Reporting into the General Manager, you will lead a small operational team dedicated to specific clients within our multi-user operation. You will be responsible for the allocation of work and monitoring performance in terms of financial, quality, safety, and service delivery. You will work with the Depot Manager and financial teams to discuss P&L accountabilities for the clients, analyze contractual profitability, and prepare monthly and quarterly reports and business reviews for the clients. You will support the implementation of new objectives or contractual obligations and secure contract development and renewal through various operational achievements.

To ensure operational activities are effectively and efficiently managed, you will work in close partnership with on-site operational leads and the clients to embed collaboration and instill customer service and operational excellence activities, sharing best practice approaches and actively promoting a culture of high performance, continuous improvement, and employee engagement across your team.

The role will be 70% operational-based, directing your team, driving high standards and clear communication strategies, being hands-on, and 30% client reporting, presenting, and communicating on contract performance.

WHAT ARE WE LOOKING FOR?

To be successful in your application, you will be an accomplished contract manager or operations manager, who has proven experience of working within a 3PL environment and a strong understanding of warehousing and transportation operations. You will possess strong leadership skills with proven experience of managing operational teams and be experienced in formulating strategies and producing and coordinating budgets.

It goes without saying that you will have excellent communication skills and will be able to interact, engage, and present to a wide variety of internal and external stakeholders. You will be a natural problem solver, negotiator, and influencer with the ability to make crucial decisions to benefit the contract and operation.

This is a fantastic opportunity for an individual to join a growing operation that focuses on profitability, sustainability, health & safety, and innovation objectives. Therefore, if you are looking for a new and challenging opportunity that puts our people and the customer at the heart of what we do, then this could be your next career move.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop, and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension, and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel, and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world, then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring, and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment, and marital or civil partnership status.

Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2