Contracts & Operations Manager

Surefire Management Services Ltd; Bletchley; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Contracts & Operations Manager to lead energy efficiency projects. This pivotal role involves overseeing project delivery, ensuring compliance with health and safety standards, and fostering relationships with clients. The ideal candidate will have a strong background in construction management, with experience in managing multiple contractors and delivering high-quality results. Join a dynamic team that values diversity and is committed to excellence in service delivery, all while contributing to a greener future through energy efficiency initiatives.

Qualifications

• Experience in managing contracts and operations in a fast-paced environment.
• Proven ability to lead and develop teams to achieve performance goals.

Responsibilities

• Oversee delivery of energy efficiency measures to ensure high standards.
• Manage contractors and maintain strong client relationships for repeat business.

Skills

Leadership

Project Management

Health and Safety Compliance

Client Relationship Management

Analytical Skills

Education

Degree in Construction Management

Health and Safety Qualifications (NEBOSH or IOSH)

Tools

ISO 9001 Standards

Risk Assessment Method Statements (RAMS)

Job description

Join to apply for the Contracts & Operations Manager role at Surefire Management Services

1 week ago Be among the first 25 applicants

Join to apply for the Contracts & Operations Manager role at Surefire Management Services

Job Summary

A highly skilled and experienced Contracts & Operations Manager with relevant experience in EWI or Retrofit industry, to oversee and ensure the successful delivery of our energy efficiency projects. This role is essential for maintaining high performance across the business in areas such as Health and Safety, project delivery, quality assurance, and adherence to PAS standards.

Job Summary

A highly skilled and experienced Contracts & Operations Manager with relevant experience in EWI or Retrofit industry, to oversee and ensure the successful delivery of our energy efficiency projects. This role is essential for maintaining high performance across the business in areas such as Health and Safety, project delivery, quality assurance, and adherence to PAS standards.

The successful candidate will lead a team, manage multiple contractors, and contribute to the development of operational staff, all while fostering positive relationships with clients to ensure repeat business.

Key Responsibilities

• Delivering Quality Energy Efficiency Measures: Oversee the delivery of energy efficiency measures across residential and commercial properties in the UK, ensuring that projects are completed on time and to the highest standard.
• Managing Contractors: Supervise between 30-80 contractors daily, ensuring that they deliver work in line with the company's high standards.
• Client Relationship Management: Maintain strong relationships with clients and their representatives, ensuring customer satisfaction and repeat business opportunities.
• Operational Team Management: Manage the SMS operational team to meet company targets, particularly in areas of health and safety compliance and profitability.
• Supply Chain Development: Support the development of a high-performing supply chain and supplier network.
• Project Programmes: Assist in the creation and monitoring of project schedules, ensuring timely updates and on-time delivery of all projects.
• Contractual Compliance: Collaborate with the Commercial Manager to ensure all contractual notifications are submitted in line with contract requirements.
• Policy and Process Communication: Develop and communicate policies, processes, and best practices across the operational team.
• Staff Development: Ensure that the operational team is adequately trained and holds the necessary qualifications to fulfill their roles and meet legal requirements.
• PAS Requirements Compliance: Ensure all work is completed in line with PAS requirements and all required documentation is submitted for timely payments.
• Quality Assurance: Ensure that all work is completed within budget, to the highest standard, and on time.
• KPI Management: Ensure all sites and teams meet contractual processes and KPIs.
• ISO 9001 Compliance: Ensure adherence to company policies and filing mechanisms to maintain ISO 9001 certification.
• Compliance Management: Ensure compliance with all health and safety standards, regulations, and best practices.
• Site Inspections: Conduct regular site inspections and document findings.
• Incident Management: Ensure timely reporting, investigation, and closure of incidents.
• Toolbox Talks: Deliver scheduled toolbox talks to ensure continuous staff education on health and safety.
• Permit to Work Systems: Oversee a robust Permit to Work system for all contractors on SMS sites.
• Accident Reduction: Proactively manage and reduce workplace accidents, striving for a zero-harm outcome.
• Training and Competency: Ensure contractors are adequately trained, competent, and working within RAMS (Risk Assessment Method Statements).
• Customer Engagement: Ensure smooth customer journeys with clear communication and positive engagement with residents.
• Complaint Management: Address any customer complaints quickly and professionally, ensuring a high standard of service.
• Team Development: Develop individual team members to help them grow into key contributors within a high-functioning team.
  
  

KEY ATTRIBUTES

Essential

Qualifications & Certifications

• A relevant degree or equivalent experience in Construction Management, Operations Management, or a related field.
• Health and Safety qualifications such as NEBOSH or IOSH.
• Experience in delivering energy efficiency measures including EWI, Boiler Upgrades, PV, Loft & CWI, Glazing, Roof Replacements, and Asbestos Management.
• Experience managing contracts and operations in a fast-paced environment.
  
  

Desirable

• Project Management qualifications (e.g., PRINCE2, PMP).
• ISO 9001 Auditor or similar quality assurance certification.
• Relevant certifications in PAS standards and compliance.
  
  

Interpersonal skills

• Proven leadership ability to manage, motivate, and develop teams to achieve performance goals.
• Excellent verbal and written communication skills to effectively interact with internal teams, clients, contractors, and stakeholders.
• Strong analytical and problem-solving skills to quickly address issues on site and within teams.
• Ability to build and maintain strong relationships with clients to foster repeat business and customer loyalty.
• A collaborative team player who is able to work effectively with various departments within the business.
  
  

Technical Knowledge

• In-depth understanding and experience in delivering energy efficiency measures, including External Wall Insulation (EWI), Boiler Upgrades, Photovoltaic (PV) systems, Loft and Cavity Wall Insulation (CWI), Glazing, Roof Replacements, Roofline Works, Access Management, and Asbestos Removal.
• Sound knowledge of current health and safety regulations and their implementation on site, including RAMS, risk assessments, and the Permit to Work system.
• Knowledge of ISO 9001 standards and experience maintaining certification in a construction or operational setting.
• Experience with managing contracts, ensuring all contractual requirements are met, and dealing with notifications and documentation for timely payments.
  
  

Key Personal Traits

• Ability to manage multiple projects simultaneously with a keen eye for detail.
• Ability to adjust to changing requirements and priorities as projects evolve.
• A focus on delivering exceptional service to clients and residents throughout the project lifecycle.
• Anticipate and address challenges before they become issues, ensuring smooth project execution.
  
  

Our Diversity, Equality and Inclusion Statement

At Surefire Management Services LTD, we are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to achieve their full potential. We believe that our differences make us stronger, and we actively seek to build a team that reflects the diverse communities we serve.

We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, gender, age, disability, religion, sexual orientation, or any other characteristic. Together, we strive to create a culture of belonging where every employee can thrive and contribute to our shared success

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Legal

• Industries

  Construction

Referrals increase your chances of interviewing at Surefire Management Services by 2x

Get notified about new Contract Specialist jobs in Bletchley, England, United Kingdom.

Chester, England, United Kingdom 1 week ago

Stoke-On-Trent, England, United Kingdom 1 week ago

Coldmeece, England, United Kingdom £24,000.00-£25,000.00 3 weeks ago

Submissions and Exhibits Officer - Forensic Case Team

Stoke-On-Trent, England, United Kingdom 3 days ago

Cheadle, England, United Kingdom 1 week ago

Staffordshire, England, United Kingdom 3 weeks ago

Stoke-On-Trent, England, United Kingdom 1 month ago

Administrative Officer - Stafford (Ref: 5325)

Stafford, England, United Kingdom 2 weeks ago

Stoke-On-Trent, England, United Kingdom 2 weeks ago

Estates Administrator (Part Time, 14.8 hours per week, (predominately Thursday & Friday) (DH-1818A)

Shropshire, England, United Kingdom 1 week ago

Newcastle-Under-Lyme, England, United Kingdom 2 weeks ago

Crewe, England, United Kingdom 4 days ago

Stafford, England, United Kingdom 2 weeks ago

Stoke-On-Trent, England, United Kingdom 21 hours ago

Chester, England, United Kingdom 1 week ago

Crewe, England, United Kingdom 3 days ago

Data Administrator (Fixed term contract)

Telford, England, United Kingdom 1 week ago

Chester, England, United Kingdom 2 weeks ago

Shrewsbury, England, United Kingdom 1 month ago

Stafford, England, United Kingdom 2 weeks ago

Administration Assistant/Clerical Officer

Newcastle-Under-Lyme, England, United Kingdom 2 days ago

Plant Health Forestry Administrative Officer

Field, England, United Kingdom 1 week ago

Chester, England, United Kingdom 2 weeks ago

Chester, England, United Kingdom 3 hours ago

Wrexham, Wales, United Kingdom 2 weeks ago

Chester, England, United Kingdom 1 week ago

Telford, England, United Kingdom 1 month ago

Stone, England, United Kingdom 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.