Contract & Operations Coordinator

Invictus Group; City Of London; On-site; GBP 25,000 - 42,000; Full time

Job summary

Invictus Group is seeking an organized administrator to manage customer requests, raise purchase orders, and handle end-to-end invoicing. You will maintain the portfolio diary, arrange emergency call outs, and schedule planned maintenance while liaising with subcontractors and booking jobs.

The role involves regular review of WIP and debt reports, monthly invoicing, and close collaboration with the Contract Manager to deliver high standards of reporting and customer service.

Responsibilities

• Ensure all customer requests are dealt with in an efficient manner, providing comprehensive feedback where necessary
• Raising of purchase orders and management of invoicing from start to finish
• Portfolio diary management
• Arranging emergency call outs
• Scheduling planned maintenance
• Liaising with Subcontractors and booking jobs
• Run and review WIP reports weekly
• Run and review Debt report weekly
• Monthly contractual and extra works invoicing
• Completing paperwork and monthly billing
• Direct contact with customers over the phone
• Assist the Contract Manager with completing Monthly Contract Review reports to a high standard and in a timely manner
• Manage the project log, keeping records up-to-date and highlight any potential overspends or discrepancies for all reactive order and work
• Answer calls and emails in a professional and timely manner
• Ensure the delivery of high Customer Service Standards
• Support with any adhoc requests required

Job description

Invictus Group is seeking an organized administrator to manage customer requests, raise purchase orders, and handle end-to-end invoicing. You will maintain the portfolio diary, arrange emergency call outs, and schedule planned maintenance while liaising with subcontractors and booking jobs.

The role involves regular review of WIP and debt reports, monthly invoicing, and close collaboration with the Contract Manager to deliver high standards of reporting and customer service.