Contract Operations & Billing Specialist

Sharpsmart Ltd; Spennymoor; On-site; GBP 23,000 - 29,000; Full time

Job summary

Sharpsmart Ltd is seeking a Contract Coordinator to support the set-up, administration and billing of customer contracts, ensuring information is accurate and processes are followed. You will work with Finance, Commercial and Customer Service to maintain records and respond to routine queries.

The role involves setting up new contracts, maintaining detailed records, processing invoices and supporting month-end activities, with opportunities to improve administrative processes and efficiency.

Qualifications

• Experience in administration, finance administration, sales support, customer service or contract support.
• Strong IT and data skills including Excel, Outlook and Word.
• Familiarity with business systems such as a CRM, ERP, finance or contract-management system would be beneficial.
• Good numerical ability and understanding of pricing, billing and financial information.

Responsibilities

• Set up new customer contracts accurately on internal systems, ensuring all information is complete.
• Maintain contract records including customer details, service requirements, pricing and billing information.
• Support the preparation and processing of customer billing, ensuring invoices are accurate and timely.
• Assist with month-end activities by checking data and supporting reporting requirements.
• Provide day-to-day supplier administration and respond to routine queries.
• Input, check, reconcile and maintain contract, supplier and billing data in Excel and internal systems.
• Investigate data and billing queries and escalate complex issues appropriately.
• Collaborate with Finance, Commercial, Customer Service and operations to keep contract data accurate and available.
• Support contract changes, renewals and new service requests with updated records and pricing.

Skills

Contract administration

Attention to detail

Organisational skills

Communication skills

Team collaboration

Data accuracy

Tools

Microsoft Excel

Outlook

Word

CRM/ERP systems

Job description

Sharpsmart Ltd is seeking a Contract Coordinator to support the set-up, administration and billing of customer contracts, ensuring information is accurate and processes are followed. You will work with Finance, Commercial and Customer Service to maintain records and respond to routine queries.

The role involves setting up new contracts, maintaining detailed records, processing invoices and supporting month-end activities, with opportunities to improve administrative processes and efficiency.