Contract - New Business & Customer Services Coordinator

Honda Motor Europe Ltd; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated New Business & Customer Services Coordinator to join their dynamic team. This entry-level position offers a unique opportunity to provide exceptional service to car and bike dealers while ensuring customer satisfaction. You will thrive in a fast-paced environment, utilizing your strong communication and organizational skills to multitask effectively. The role includes flexible shift patterns and the chance to develop your career within the motor vehicle manufacturing sector. If you are passionate about delivering quality service and building relationships, this role is perfect for you.

Qualifications

• Experience in a customer service environment is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Answer calls from customers and dealers within department SLAs.
• Build and maintain strong dealer relationships through clear communication.

Skills

Customer Service Experience

Communication Skills

Organizational Skills

Attention to Detail

Multitasking

Job description

Contract - New Business & Customer Services Coordinator

Join to apply for the Contract - New Business & Customer Services Coordinator role at Honda Motor Europe Ltd.

Role

As a Coordinator, working in a small but efficient team, you will provide excellent service to our car and bike dealers, as well as to our customers.

We are looking for a strong team player who thrives on delivering exceptional customer service. You should be able to multitask, work effectively in a busy environment, and build strong relationships while completing tasks to a high standard.

This role requires flexibility to work shifts from 9:00-17:00 and 10:00-18:00, including working one in 3-4 Saturdays and some bank holidays with a day off in lieu.

Main Responsibilities

• Answering calls from customers and dealers within department SLAs.
• Building and maintaining strong dealer relationships through clear communication.
• Providing excellent service to customers.
• Making changes to customers’ finance agreements.
• Allocating manual payments accurately.
• Checking finance documentation efficiently.
• Responding to customer correspondence.

Required Qualifications, Skills, and Experience

• Previous experience in a customer service environment.
• Strong communication skills and ability to build relationships.
• Good organizational skills, with the ability to prioritize and multitask under pressure.
• Attention to detail and quality consciousness.
• Ability to pass a SAF test during initial training.
• Satisfactory references, DBS check, and financial check.

Desirable

• Experience in the motor finance industry.

Additional Information

Honda is committed to equal opportunity and diversity in the workplace, fostering an inclusive culture that respects individual differences and talents.

Job Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Other
• Industry: Motor Vehicle Manufacturing

Locations include Bracknell, Woking, High Wycombe, Buckinghamshire, and other UK areas.