Contract Manager

Gofractional; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Car or allowance

Job summary

Gofractional is seeking a Contract Manager for a 12-month FTC in the Northwest region, with responsibility for developing waste disposal and resource management services across multiple client sites. The role covers contract compliance, service delivery, safety culture and commercial performance.

The successful candidate will drive improvements, manage monthly P&L for a portfolio, and lead on health & safety, Duty of Care and waste handling best practices across sites.

Qualifications

• Knowledge of waste management with account management experience.
• Understanding of lean methodology and ability to work to clearly defined KPIs.
• Proven track record of delivering continuous improvement in an operational or service environment.
• Full, current UK driving licence.

Responsibilities

• Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
• Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
• Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
• Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
• Manage monthly profit and loss across a designated contract portfolio.
• Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
• Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
• Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.

Skills

Waste management

Account management

Lean methodology

KPIs

Health & safety awareness

Job description

Contract Manager - 12 month FTC

Location: The role can be done from home however you will be covering the northwest region.

Reporting to: Regional General Manager/Business Manager.

This role is a 12 month fixed term contract to cover maternity leave.

Role Overview

The IRM Contract Manager is responsible for developing and growing waste disposal and resource management services across customer sites, while delivering first-class customer service and account management.

You will ensure the right infrastructure is in place to respond quickly to client needs, driving continuous improvement across the contract to deliver strong performance against EBIT targets, recycling objectives, compliance and health & safety standards.

Based within our Specialist Services Division, the role delivers tailored solutions for complex and unknown waste streams, including hazardous waste removal, bulk liquid disposal, industrial cleaning, compactors, balers and Integrated Resource Management (IRM).

Core Responsibilities

• Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
• Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
• Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
• Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
• Manage monthly profit and loss across a designated contract portfolio.
• Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
• Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
• Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.

Essential Requirements

• Knowledge of waste management, with previous account management experience and a strong operational focus.
• Understanding of lean methodology, with the ability to work to clearly defined KPIs.
• Proven track record of delivering continuous improvement within an operational or service environment.
• Full, current UK car driving licence.

Benefits

• Ongoing career development, training and coaching
• Car or allowance
• Generous pension scheme
• Medical and dental scheme
• Retail and leisure discounts
• Holiday and travel discounts