Site Operations & Safety Lead - Waste & Logistics

Biffa Waste Services; Boreham; On-site; GBP 70,000 - 90,000; Full time

Job summary

Biffa Waste Services is seeking a Transfer Station Manager to lead operations at our transfer site, ensuring H&S and environmental compliance while delivering first-class customer service in line with KPIs.

The role involves P&L oversight, strategic planning with regional management, and driving continuous improvement through staff development and innovative waste solutions.

You will build relationships across departments and with external partners to support growth and profitability.

Qualifications

• COTC and IOSH certificates are required.
• Experience as Operations Manager or similar in services or logistics.
• People and health & safety management in a unionised environment.
• Proven track record of meeting clearly defined service delivery KPIs.
• Proven track record of delivering continuous improvement within an operational/service environment.
• P&L experience—ideally.
• Good transport/logistics knowledge.

Responsibilities

• Oversee site adherence to health, safety, security, employee relations and legislation.
• Ensure service delivery meets defined KPIs while driving cost control and productivity.
• Supervise, coach and train the team to deliver high levels of customer service.
• Promote open communications across divisions and review all processes used by the Transfer Station.
• Define and support staff development by sharing best practice.
• Manage and ensure compliance of H&S, environmental, employment legislation and company policy.
• Agree, monitor and manage the full P&L budget to support year-on-year growth.

Skills

People management

Health & safety management

Negotiation

Relationship management

Customer service

Operational leadership

Strategic planning

Education

COTC

IOSH Certificate

Job description

Biffa Waste Services is seeking a Transfer Station Manager to lead operations at our transfer site, ensuring H&S and environmental compliance while delivering first-class customer service in line with KPIs.

The role involves P&L oversight, strategic planning with regional management, and driving continuous improvement through staff development and innovative waste solutions.

You will build relationships across departments and with external partners to support growth and profitability.