Contract Manager – Social Housing Repairs & Voids

Howells Solutions Limited; Dartford; On-site; GBP 59,000 - 72,000; Full time

Job summary

Howells Solutions Limited in Dartford is seeking a Contracts Manager to lead a team of Managers, Supervisors and trades delivering repairs and voids services for social housing, ensuring high quality service and a strong commercial focus.

You will manage budgets, KPIs, governance, and health & safety, while fostering excellent resident satisfaction and effective stakeholder relationships across the contract.

Responsibilities

• Lead and ensure efficient management of reactive repairs and maintenance across properties, meeting housing and quality standards.
• Achieve turnaround times, KPIs and quality standards while maximizing resident satisfaction.
• Develop and maintain procedures to respond to complaints and enquiries from residents and customers.
• Maintain relationships with stakeholders, clients, contractors and residents, upholding company values and standards.
• Manage escalations of complaints including disrepairs and Environmental Health Notices.
• Oversee a maintenance budget and authorize spends up to agreed levels with emphasis on cost efficiency.
• Ensure governance and health & safety compliance for day-to-day and void teams.

Job description

Howells Solutions Limited in Dartford is seeking a Contracts Manager to lead a team of Managers, Supervisors and trades delivering repairs and voids services for social housing, ensuring high quality service and a strong commercial focus.

You will manage budgets, KPIs, governance, and health & safety, while fostering excellent resident satisfaction and effective stakeholder relationships across the contract.