Contract Manager - Repairs And Maintenance

Howells Solutions Limited; Dartford; Sur place; GBP 59 000 - 72 000; Plein temps

Résumé du poste

Howells Solutions Limited in Dartford is seeking a Contracts Manager to lead a team of Managers, Supervisors and trades delivering repairs and voids services for social housing, ensuring high quality service and a strong commercial focus.

You will manage budgets, KPIs, governance, and health & safety, while fostering excellent resident satisfaction and effective stakeholder relationships across the contract.

Responsabilités

• Lead and ensure efficient management of reactive repairs and maintenance across properties, meeting housing and quality standards.
• Achieve turnaround times, KPIs and quality standards while maximizing resident satisfaction.
• Develop and maintain procedures to respond to complaints and enquiries from residents and customers.
• Maintain relationships with stakeholders, clients, contractors and residents, upholding company values and standards.
• Manage escalations of complaints including disrepairs and Environmental Health Notices.
• Oversee a maintenance budget and authorize spends up to agreed levels with emphasis on cost efficiency.
• Ensure governance and health & safety compliance for day-to-day and void teams.

Description du poste

Contracts Manager - Social Housing

Up to 65k plus package - Permanent

Based in Dartford

Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Dartford. The key function of this role is to manage the team of Managers, Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered.

Key Responsibilities

• To lead and ensure the efficient management of the reactive repairs and maintenance of our client's properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength.
• Ensure that all activities undertaken meet the client's business objectives, turnaround times and other key performance indicators and work/ quality standards.
• Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers.
• Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client's values and standards at all times.
• Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN).
• To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.
• Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.