Contract Manager – Customer Success Leader, Logistics

DHL; Bletchley; On-site; Confidential; Full time

Benefits offered by this job

Free parking and on-site canteen

33 days annual leave

Pension scheme and employer/employee 8

Free confidential GP consultations

Discounts on retail and lifestyle

Job summary

DHL Supply Chain in Milton Keynes is seeking a dynamic Contract Manager to own a key customer partnership, ensuring service excellence, contractual compliance, and commercial success. You will lead day-to-day operations, manage escalations, build relationships across brands, and drive continuous improvement with cross-functional teams, safeguarding profitability.

The role emphasizes leadership, governance, and data-driven performance, with opportunities to shape outcomes in a fast-paced

Qualifications

• Previous Operations experience is essential.
• Proven track record in a customer service environment.
• Excellent communication both verbally and written, to all levels.
• Strong data analytical skills.

Responsibilities

• Lead the day-to-day management of customer operations and act as the primary escalation point for service issues.
• Build and maintain strong relationships across multiple customer brands to ensure exceptional service delivery.
• Drive operational performance by balancing service excellence, contractual compliance and commercial objectives.
• Coach, develop and support teams to foster a high-performance culture of continuous improvement and customer success.
• Collaborate with operations, finance, legal, and support functions to deliver contractual commitments while protecting profitability.

Skills

Operations experience

Customer service

Communication skills

Data analysis

Relationship building

IT literacy

Problem solving

Job description

DHL Supply Chain in Milton Keynes is seeking a dynamic Contract Manager to own a key customer partnership, ensuring service excellence, contractual compliance, and commercial success. You will lead day-to-day operations, manage escalations, build relationships across brands, and drive continuous improvement with cross-functional teams, safeguarding profitability.

The role emphasizes leadership, governance, and data-driven performance, with opportunities to shape outcomes in a fast-paced