Contract Manager

DHL; Bletchley; On-site; Confidential; Full time

Benefits offered by this job

Free parking and on-site canteen

33 days annual leave

Pension scheme and employer/employee 8

Free confidential GP consultations

Discounts on retail and lifestyle

Job summary

DHL Supply Chain in Milton Keynes is seeking a dynamic Contract Manager to own a key customer partnership, ensuring service excellence, contractual compliance, and commercial success. You will lead day-to-day operations, manage escalations, build relationships across brands, and drive continuous improvement with cross-functional teams, safeguarding profitability.

The role emphasizes leadership, governance, and data-driven performance, with opportunities to shape outcomes in a fast-paced

Qualifications

• Previous Operations experience is essential.
• Proven track record in a customer service environment.
• Excellent communication both verbally and written, to all levels.
• Strong data analytical skills.

Responsibilities

• Lead the day-to-day management of customer operations and act as the primary escalation point for service issues.
• Build and maintain strong relationships across multiple customer brands to ensure exceptional service delivery.
• Drive operational performance by balancing service excellence, contractual compliance and commercial objectives.
• Coach, develop and support teams to foster a high-performance culture of continuous improvement and customer success.
• Collaborate with operations, finance, legal, and support functions to deliver contractual commitments while protecting profitability.

Skills

Operations experience

Customer service

Communication skills

Data analysis

Relationship building

IT literacy

Problem solving

Job description

At DHL Supply Chain, we don't just move products, we power some of the world's most innovative digital brands. We're looking for a dynamic Contract Manager to join our Milton Keynes operation, taking ownership of a key customer partnership and ensuring exceptional service, operational excellence, and commercial success. If you're passionate about building strong client relationships, driving performance, and leading continuous improvement within a fast-paced logistics environment, this is your opportunity to make a real impact with a global market leader. A TYPICAL DAY MAY INVOLVE Lead the day-to-day management of customer operations, acting as the primary escalation point for service issues, problem resolution, and customer concerns Build and maintain strong relationships across multiple customer brands, ensuring exceptional service delivery and customer satisfaction Drive operational performance by balancing service excellence, contractual compliance, and commercial objectives Coach, develop, and support team members, creating a high-performance culture focused on continuous improvement and customer success Provide clear leadership, direction, and guidance to ensure teams consistently achieve customer and business KPI's Collaborate with operational, technical, finance, legal, and support functions to deliver contractual commitments while protecting profitability and managing commercial risk Monitor performance against internal and external KPIs, using effective stakeholder management and governance to drive best-in-class customer service Proactively identify service improvement opportunities, implement innovative solutions, and add value through consultation, continuous improvement, and customer-focused initiatives

• Previous Operations experience is essential
• Proven track record in a customer service environment
• Experience of building a strong customer relationship
• Excellent communication both verbally and written, to all levels
• Strong data analytical skills
• Able to articulate problems professionally and challenge in the right way
• IT literate and able to adopt to new technologies
• We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

• Free parking and on-site canteen
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
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