Contract Manager

Manchester Arndale; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Job summary

OCS UK & Ireland is recruiting an experienced Contract Manager to lead a high-profile Healthcare PFI contract in Lymington. You will oversee integrated Soft FM services including Cleaning, Patient Feeding, Retail Catering, Portering, Pest Control, Window Cleaning and Waste Management.

You will drive service excellence, manage KPIs and budgets, and maintain strong relationships with NHS stakeholders and subcontractors to ensure quality, safety and regulatory compliance across the contract.

Qualifications

• Right to Work in the UK and willingness to undergo a DBS check.
• Proven experience managing complex Facilities Management contracts.
• Strong P&L and budget management experience.
• Experience leading large and diverse operational teams.
• Excellent communication, influencing and leadership skills.

Responsibilities

• Lead the day-to-day delivery of all Soft FM services across the contract.
• Ensure services are delivered safely, efficiently, within budget and in accordance with contractual requirements.
• Act as the primary operational contact for the client, subcontractors and on-site teams.
• Manage resources effectively to optimise service delivery and maximise contract profitability.
• Monitor contract performance against KPIs, SLAs and quality standards.
• Oversee contract reporting, record keeping and performance management processes.
• Drive continuous improvement and innovation across service delivery.
• Build and maintain strong relationships with NHS stakeholders, the SPV, Hard FM providers and subcontractors.
• Represent the business professionally through meetings, reporting and correspondence.
• Manage the contract payment mechanism and minimise deductions.
• Lead, motivate and develop a diverse operational workforce.
• Foster a positive, high-performing team culture.
• Champion a positive safety culture and lead by example.
• Ensure full compliance with Health & Safety legislation and company standards.
• Complete required audits, inspections and safety reporting activities.

Skills

People leadership

P&L management

Stakeholder management

Contract management

Budget management

Communication

Healthcare/FM knowledge

Education

Degree-level education

IOSH/NEBOSH certification

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Days of Working: This role is based at Lymington New Forest Hospital, working Monday - Friday. Will be some weekend on call. Every 3 weeks. Escalation to help on site supervisors via phone calls.

An exciting opportunity has arisen for an experienced Contract Manager to lead the delivery of a high-profile Healthcare PFI contract in Lymington. With annual contract revenue of approximately £2 million, this role is responsible for the effective management of integrated Soft FM services, ensuring operational excellence, financial performance, contractual compliance, and exceptional client relationships.

The successful candidate will oversee a broad range of Soft FM services including Cleaning, Patient Feeding, Retail Catering, Portering, Pest Control, Window Cleaning and Waste Management, driving service innovation whilst maintaining the highest standards of quality, safety and customer satisfaction.

As part of your role, your key responsibilities will include, but are not limited to:

Operational Leadership

• Lead the day-to-day delivery of all Soft FM services across the contract.
• Ensure services are delivered safely, efficiently, within budget and in accordance with contractual requirements.
• Act as the primary operational contact for the client, subcontractors and on-site teams.
• Manage resources effectively to optimise service delivery and maximise contract profitability.
• Monitor contract performance against KPIs, SLAs and quality standards.
• Oversee contract reporting, record keeping and performance management processes.
• Drive continuous improvement and innovation across service delivery.

Client & Stakeholder Management

• Build and maintain strong relationships with NHS stakeholders, the SPV, Hard FM providers and subcontractors.
• Represent the business professionally through meetings, reporting and correspondence.
• Act as the key liaison for all service-related matters and contractual performance discussions.
• Identify risks and opportunities, implementing appropriate mitigation and improvement plans.

Financial Management

• Deliver the contract within agreed budgets and achieve P&L targets.
• Monitor financial performance and implement cost control measures.
• Manage the contract payment mechanism and minimise deductions.
• Support subcontract management to ensure value for money and contractual compliance.

People Management

• Lead, motivate and develop a diverse operational workforce.
• Manage recruitment, performance management, disciplinary, grievance and capability processes.
• Conduct annual appraisals and create individual development plans.
• Implement succession planning and support employee development initiatives.
• Foster a positive, high-performing team culture.

Health, Safety & Compliance

• Champion a positive safety culture and lead by example.
• Ensure full compliance with Health & Safety legislation and company standards.
• Manage risk assessments, COSHH, PPE requirements and accident reporting processes.
• Complete required audits, inspections and safety reporting activities.
• Ensure all services meet quality, environmental and regulatory requirements, including HACCP compliance where applicable.

The ideal candidate should meet the following criteria:

• Right to Work in the UK and willingness to undergo a DBS check.
• Right to Work in the UK and willingness to undergo a DBS check.
• Proven experience managing complex Facilities Management contracts.
• Strong P&L and budget management experience.
• Experience leading large and diverse operational teams.
• Demonstrable success in stakeholder and client relationship management.
• Strong understanding of contractual compliance, KPIs and SLAs.
• Experience delivering operational excellence within a healthcare or similarly regulated environment.
• Excellent communication, influencing and leadership skills.

Desirable:

• Previous Healthcare PFI Facilities Management experience.
• Knowledge of both Hard and Soft FM services.
• Understanding of M&E engineering, asset management and building maintenance.
• Degree-level education.
• IOSH or NEBOSH qualification.
• ILM Level 5 or above.
• Membership of IWFM, IET, CIBSE or another relevant professional body.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.