Contract Manager

Anchor Group Services; Leeds; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Car allowance

Anchor Academy

Cycle to Work Scheme

Auto Enrolment Pension

Employee Assistance Programme

Hospital Saturday Fund

Job summary

Anchor Group Services is seeking an experienced Security Contract Manager to oversee delivery across a portfolio of security contracts in the South & West Yorkshire region. The role emphasizes operational leadership, client relationship management, and ensuring services meet contractual KPIs and SLAs.

You will manage Site Managers, Supervisors, and security teams, with regular travel to customer sites and occasional head-office attendance. A full UK driving licence is essential.

Qualifications

• Strong leadership to motivate and manage remote teams.
• Excellent client relationship management and stakeholder engagement experience.
• Strong commercial awareness with experience managing staffing budgets and contract performance.
• Excellent communication, organisational, and problem-solving skills.
• Experience managing service delivery against KPIs and contractual requirements.
• Good understanding of SIA regulations, Health & Safety legislation, risk management, and security compliance standards.
• Full UK driving licence and willingness to travel regularly to customer sites as required.

Responsibilities

• Provide operational leadership across a portfolio of customer sites including Leeds, Sheffield, Bradford, Barnsley and Doncaster.
• Ensure all security services are delivered in line with contractual requirements, Service Level Agreements (SLAs), and client expectations.
• Manage and support Site Managers, Security Supervisors and onsite security officers across multiple locations.
• Conduct regular site inspections, audits, and quality assurance visits to ensure compliance and service excellence.
• Build and maintain strong relationships with key client stakeholders, acting as the primary escalation point for operational matters.
• Lead KPI review meetings and provide detailed management information and performance reports.
• Ensure full compliance with SIA requirements, company policies, assignment instructions, GDPR, and Health & Safety legislation.
• Investigate incidents, security breaches, complaints, and operational challenges, implementing corrective actions where required.
• Support business continuity planning and ensure sites remain resilient to operational disruptions.
• Manage deployment, workforce planning, recruitment requirements, and absence management across the portfolio.
• Conduct performance reviews, welfare meetings, investigations, and disciplinary processes in partnership with HR.
• Monitor contract performance, budgets, and labour costs to ensure efficient and commercially viable service delivery.
• Identify opportunities for continuous improvement, innovation, and added value for clients.
• Support contract mobilisation, variation requests, and business growth opportunities where required.
• Maintain accurate operational records, audit trails, risk assessments, and compliance documentation.

Skills

Leadership

Client relationship mgmt

Commercial awareness

Communication

KPI management

SIA regs knowledge

Audits & investigations

MS Office

Workforce management

Travel readiness

Tools

Timegate

Partner System

Microsoft 365

Job description

Leeds, United Kingdom | Posted on 11/09/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Contract Manager

Working Hours: 40 hours per week, Mondayto Friday - flexible to meet the needs of the business

Salary: £32,000-£35,000 per annum + carallowance/company car

Location: Hybrid/Field Based - South &West Yorkshire (North East Region)

Reporting to: Regional OperationsManager

Overview

Due to Anchor Group Services’ continued growth and ongoingsuccess, an exciting new opportunity has arisen for a Security Contract Managerto join our team, overseeing the delivery of security services across aportfolio of customer sites throughout the South & West Yorkshire region.

This is a fantastic opportunity to join a growing organisationwhere you will play a key role in ensuring operational excellence, clientsatisfaction, compliance, and commercial performance across a diverse portfolioof security contracts. As anewly created role, this position offers the opportunity to make a meaningfulimpact, helping to shape service delivery and build strong, lastingrelationships with our clients.

About the Role

Reporting to the Operations Manager, you will be responsiblefor the day-to-day management and performance of multiple security contracts, ensuring services are delivered in line with contractual commitments, customerexpectations and company standards.

You will be responsible for leading Site Managers, SecuritySupervisors and frontline security teams across the portfolio, ensuringservices consistently deliver against contractual requirements, Key PerformanceIndicators (KPIs) and customer expectations. You will act as the primaryoperational contact for key clients, building strong relationships, and drivingcontinuous improvement across the portfolio, while providing leadership,support and direction to teams across multiple sites.

The successful candidate will be a highly organisedoperational leader with experience managing multi-site security contracts and aproven ability to deliver exceptional service, maintain compliance, and driveperformance across a diverse portfolio of sites.

A full UK driving licence is essential, as the role requiresregular travel to customer sites and occasional attendance at our Head Officein Chester.

Main Responsibilities

• Provide operational leadership across a portfolio of customersites including Leeds, Sheffield, Bradford, Barnsley and Doncaster.
• Ensure all security services are delivered in line with contractual requirements, Service Level Agreements (SLAs), and clientexpectations.
• Manage and support Site Managers, Security Supervisors and onsite security officers across multiple locations.
• Conduct regular site inspections, audits, and qualityassurance visits to ensure compliance and service excellence.
• Build and maintain strong relationships with key clientstakeholders, acting as the primary escalation point for operational matters.
• Lead KPI review meetings and provide detailed managementinformation and performance reports.
• Ensure full compliance with SIA requirements, companypolicies, assignment instructions, GDPR, and Health & Safety legislation.
• Investigate incidents, security breaches, complaints, andoperational challenges, implementing corrective actions where required.
• Support business continuity planning and ensure sites remainresilient to operational disruptions.
• Manage deployment, workforce planning, recruitmentrequirements, and absence management across the portfolio.
• Conduct performance reviews, welfare meetings, investigations,and disciplinary processes in partnership with HR.
• Monitor contract performance, budgets, and labour costs toensure efficient and commercially viable service delivery.
• Identify opportunities for continuous improvement, innovation,and added value for clients.
• Support contract mobilisation, variation requests, andbusiness growth opportunities where required.
• Maintain accurateoperational records, audit trails, risk assessments, and compliancedocumentation.

Requirements

• Strong leadership skills with the ability to motivate,develop, and manage remote teams.
• Excellent client relationship management and stakeholderengagement experience.
• Strong commercial awareness with experience managing staffingbudgets and contract performance.
• Excellent communication, organisational, and problem-solvingskills.
• Experience managing service delivery against KPIs andcontractual requirements.
• Good understanding of SIA regulations, Health & Safetylegislation, risk management, and security compliance standards.
• Experience conducting audits, investigations, and operationalreviews.
• Proficiency in Microsoft 365 applications including Outlook,Word, Excel, and PowerPoint.
• Experience using workforce management systems such asTimegate, Partner System, or similar platforms.
• Full UK driving licence and willingness to travel regularly tocustomer sites as required.
• Full 5-year checkable employment history.
• Right to work in the UK.
• Laptop and mobile phone
• Access to a range of nationally recognised courses via theAnchor Academy
• Auto Enrolment Pension
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access tocounselling
• Hospital Saturday Fund
• Reward and Recognition awards
• Career development opportunities within a growing nationalbusiness

What's Next?

If you're an experienced Security Contract Manager who enjoys being out in the operation, working with customers and teams and takingownership of delivery service, we'd love to hear from you.

Other companies may call this role: SecurityContracts Manager, Regional Operations Manager, Account Manager, SecurityOperations Manager, Service Delivery Manager, Area Manager, Security AccountManager, Portfolio Manager, Regional Security Manager, Client Services Manager,Security Contract Operations Manager, Distribution Security Manager.

Within commuting distanceof: Leeds, Sheffield,Wakefield, Barnsley, Huddersfield, Bradford, Halifax, Rotherham, Doncaster,Dewsbury, Pontefract, Castleford, Keighley, Batley and surrounding areas

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.