Contract Manager

Serco; Dumfries; On-site; GBP 68,000 - 83,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme (up to 6%)

Bonus scheme

Company car or cash alternative

Private medical insurance

Training & development

Wellbeing & support services

Staff discounts

Volunteer & charitable giving

Job summary

Serco is recruiting a Contract Manager for the Dumfries area to lead Hard Facilities Management services at Dumfries and Galloway Royal Infirmary. You will ensure safe, compliant, high-quality services while driving operational excellence, contract performance and customer satisfaction.

You will create impactful solutions for healthcare environments, lead improvement initiatives, and develop high-performing teams to deliver a sustainable contract for the communities we serve.

Qualifications

• Degree educated or able to demonstrate substantial relevant industry experience.
• Experience leading Hard Facilities Management services, ideally within a healthcare or similarly complex environment.
• Proven ability to manage operational, financial and people performance.
• Strong leadership, communication and stakeholder management skills.
• Experience driving change, continuous improvement and business growth.
• Comfortable making decisions, managing risk and resolving complex operational challenges.

Responsibilities

• Lead the delivery of compliant, safe and high-quality Hard Facilities Management services across the hospital estate.
• Build strong, commercially effective relationships with customers, stakeholders and partners.
• Drive operational performance through data-led decision making, continuous improvement and innovation.
• Take accountability for contract financial performance, including budgeting, forecasting and identifying efficiencies.
• Lead, motivate and develop colleagues to create a positive, engaged and high-performing culture.
• Oversee compliance, lifecycle planning, projects and risk management to ensure contractual and legal requirements are met.

Skills

Hard FM

Healthcare FM

Leadership

Stakeholder Management

Finance & Budgets

Operational Improvement

Education

Degree educated

Job description

Location: Dumfries and Galloway Royal Infirmary, Dumfries DG2 8R

Salary: Up to £75,000 per annum- dependent upon experience

Schedule: Full-time 37.5 Hours per week

Ready to impact a better future?

As a Contract Manager in our UK and Europe Health team, you'll lead the delivery of Hard Facilities Management services at Dumfries and Galloway Royal Infirmary. You'll play a key role in ensuring safe, compliant and high-quality services while driving operational excellence, contract performance and customer satisfaction.

You’ll be responsible for creating impactful solutions that support healthcare environments where our work touches lives every day. By leading improvement initiatives, building trusted customer relationships and developing high-performing teams, you'll help deliver a sustainable future for the contract, our customers and the communities we serve.

What You’ll Do As a Contract Manager

• Lead the delivery of compliant, safe and high-quality Hard Facilities Management services across the hospital estate.
• Build strong, commercially effective relationships with customers, stakeholders and partners.
• Drive operational performance through data-led decision making, continuous improvement and innovation.
• Take accountability for contract financial performance, including budgeting, forecasting and identifying efficiencies.
• Lead, motivate and develop colleagues to create a positive, engaged and high-performing culture.
• Oversee compliance, lifecycle planning, projects and risk management to ensure contractual and legal requirements are met.

Does this sound like you?

• Degree educated or able to demonstrate substantial relevant industry experience.
• Experience leading Hard Facilities Management services, ideally within a healthcare or similarly complex environment.
• Proven ability to manage operational, financial and people performance.
• Strong leadership, communication and stakeholder management skills.
• Experience driving change, continuous improvement and business growth.
• Comfortable making decisions, managing risk and resolving complex operational challenges.

What We Offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• A performance-based bonus scheme
• A company car or cash alternative
• Private medical insurance
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).