Compliance Co-Ordinator

Serco; Scotland; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday + bank holidays and up

Pension up to 6%

Over 1,100 internal courses and career

Employee wellbeing & health services

Employee discounts across retailers

Job summary

Serco is seeking a Compliance Co-Ordinator in the Health team to ensure technical compliance across contracts. The role involves supporting audits, maintaining accurate compliance records, and driving continuous improvement. Hybrid with travel to contract locations across Scotland when required.

You will work with operational teams and the CAFM group to ensure data quality and compliant service delivery, impacting healthcare environments that rely on safe and reliable operations.

Qualifications

• Experience in facilities management, estates, engineering support, compliance or contract management.
• Strong understanding of CAFM systems, maintenance processes, asset data management and performance reporting.
• Excellent organisational skills and ability to manage priorities across multiple sites.
• Confident communicator with ability to influence stakeholders at all levels.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Coordinate day-to-day technical compliance activities across a portfolio of contracts using CAFM systems and processes.
• Support accuracy and quality of asset records, maintenance schedules, work orders, compliance evidence and operational data.
• Monitor planned and reactive maintenance, identify risks and potential service issues.
• Prepare and quality-check compliance and performance reports for management, clients and audits.
• Support audit readiness with clear records, documentation, evidence trails and action trackers.
• Collaborate with Contract Managers, engineers and CAFM teams to improve data quality and compliance performance.

Skills

Facilities management experience

CAFM systems knowledge

Asset data management

Performance reporting

Organisational skills

Communication skills

MS Office proficiency

Job description

Location: Hybrid / multi-site Salary: Up to £50,000 per annum, dependant on experience plus excellent benefits Schedule: Full-time, hybrid working with travel to contract locations across Scotland when required. Ready to impact a better future?

As a Compliance Co-Ordinator in our Health team, you’ll help ensure technical compliance is maintained across multiple contracts, supporting safe, effective, and high-quality service delivery. Working closely with operational teams and the central Computer-Aided Facilities Management (CAFM) team, you’ll play a key role in maintaining accurate compliance records, supporting audits, and driving continuous improvement.

Our work touches lives every day, and this role helps create a positive impact on communities by supporting healthcare environments that are safe, compliant, and ready to deliver essential services. You'll help build trust through accurate reporting, strong governance, and collaborative working, while creating impactful solutions that support operational excellence and help impact a better future.

What You’ll Do As a Compliance Co-Ordinator

• Coordinate day-to-day technical compliance activities across a portfolio of contracts, ensuring consistent use of CAFM systems and processes.
• Support the accuracy and quality of asset records, maintenance schedules, work orders, compliance evidence, and operational data.
• Monitor planned and reactive maintenance activities, identifying risks, trends, overdue actions, and potential service issues.
• Prepare and quality-check compliance and performance reports for management teams, clients, audits, and assurance reviews.
• Support audit readiness by maintaining clear records, technical documentation, evidence trails, and action trackers.
• Work collaboratively with Contract Managers, operational teams, engineers, and the central CAFM team to improve data quality and compliance performance.

Does this sound like you?

• Experience working within facilities management, estates, engineering support, compliance, or contract management environments.
• Strong understanding of CAFM systems, maintenance processes, asset data management, and performance reporting.
• Excellent organisational skills with the ability to manage competing priorities across multiple sites and contracts.
• Confident communicator who can build trusted relationships and influence stakeholders at all levels.
• Proficient in Microsoft Office applications, particularly Outlook, Word, Excel, and PowerPoint.
• Able to identify problems, analyse data, coordinate corrective actions, and support continuous improvement initiatives.

What We Offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).