Contract Manager

United Plant Services; Cannock; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Contributory pension scheme

Profit share bonus

Paycare and eyecare health scheme

High street discounts

Job summary

United Plant Services in Cannock is seeking a Contract Manager to deliver contractual obligations and exceptional service across multiple sites. You will own key relationships, monitor service performance, and drive continuous improvement while ensuring safety and quality standards are upheld.

The role requires strong IT literacy, excellent communication, a full UK driving licence, and willingness to travel across the UK.

Qualifications

• Experience in contract management and customer service delivery.
• Strong IT literacy and proficiency with Microsoft Office.
• Excellent communication and interpersonal skills.
• Full UK driving licence and willingness to travel across the UK.

Responsibilities

• Own and deliver all contractual obligations across multiple customer sites.
• Act as primary contact for customers, managing relationships and service performance.
• Ensure contract compliance, KPIs and safety standards are met.
• Produce monthly, quarterly, and annual performance reports.
• Collaborate with Service Centre teams and third-party suppliers to ensure seamless service.
• Identify and implement continuous improvement initiatives.

Job description

The Opportunity: Contract Manager

Contract: Permanent

Location: Cannock

United Plant Services is a leading engineering and asset management business, recognised for delivering market-leading engineering support and fleet management solutions for Heavy Mobile Equipment (HME) across the quarrying and waste industries. As part of The Briggs Equipment Group, we benefit from the strength and expertise of one of the UK's and Ireland's leading providers of asset management and maintenance solutions.

At United Plant Services, we value potential as much as experience. If you do not meet every requirement outlined below, we would still encourage you to apply.

The Opportunity

As a Contract Manager, you will play a key role in ensuring the successful delivery of all contractual obligations, providing exceptional customer service while maintaining operational excellence across multiple customer sites. You will act as the primary point of contact for customers, building strong relationships, driving service performance, ensuring contractual compliance, and identifying opportunities for continuous improvement. Through effective stakeholder management and a commitment to safety, quality, and customer satisfaction, you will help deliver outstanding results for both our customers and the business.

The Impact you will have:

• Develop and maintain strong relationships with customer sites, acting as a trusted and responsive point of contact.
• Build effective stakeholder relationships to support customer retention, contract renewals, and long-term account growth.
• Promote and champion a culture of Health & Safety excellence across all areas of the account.
• Monitor the quality, efficiency, and performance of onsite repair and maintenance activities.
• Oversee the complete lifecycle management of customer fleet assets, ensuring accurate records and effective asset utilisation.
• Act as the primary operational contact for customer queries, complaints, asset movements, and service-related matters across all regions.
• Produce, analyse, and present operational and financial performance reports on a monthly, quarterly, and annual basis.
• Monitor contract performance to ensure all service levels and contractual KPIs are achieved and maintained.
• Work closely with Service Centre teams to provide operational support and ensure a seamless customer experience.
• Identify and implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction.
• Collaborate closely with the UP in-house Engineering team to ensure operational excellence and consistent service standards.
• Manage relationships with third-party suppliers, ensuring work is delivered to the required quality standards and within approved budgets.
• Promote the company's vision, values, and positive safety culture in all interactions with customers, colleagues, and suppliers.

What will help you to excel in this role:

• Proficient in Microsoft Office applications, with strong IT and systems literacy.
• Strong understanding of the materials handling, asset management, or related sectors, with the ability to apply industry knowledge to customer requirements.
• Commercially minded, with a good understanding of business operations and customer needs.
• Self-motivated and highly organised, with the ability to manage priorities and plan workloads effectively.
• Capable of working independently while also contributing positively as part of a wider team.
• Confident engaging with customers and building long-term professional relationships.
• Excellent communication and interpersonal skills, with the ability to influence, collaborate, and resolve issues effectively at all levels.
• Strong commercial awareness, with the ability to identify opportunities to enhance service delivery and customer satisfaction.
• Numerically competent, with the ability to interpret and present operational and financial information accurately.
• Flexible and proactive approach to work, with a willingness to support the wider business as required.
• Full UK driving licence.
• Willingness to travel extensively throughout the UK to support customer and business requirements.

What you can expect from us:

• Future development and career opportunities
• Contributory pension scheme with employer contributions
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met