Asset Manager

United Plant Services; Reading; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Contributory pension scheme

Paycare and eyecare

Job summary

United Plant Services, a specialist in asset management, is seeking an Asset Manager based in Reading, South East England. The role involves direct interaction with customer sites and Quarry Management teams to deliver exceptional service and support across HME fleets.

You will monitor repairs, manage costs, guide engineers, and collaborate with the in-house Engineering team to uphold high safety and quality standards.

Qualifications

• Solid understanding of plant machinery and Heavy Mobile Equipment (HME) applications.
• Experience managing customer concerns and delivering effective resolutions.
• Strong communication across all organisational levels and teams.

Responsibilities

• Build strong relationships with customer sites and Quarry Management teams.
• Monitor quality and service delivery of onsite repairs and maintenance activities.
• Manage asset maintenance costs within budget by identifying cost-effective repair solutions.
• Support managers with customer complaint investigations and corrective actions.
• Monitor machine health using diagnostics, oil analysis, and telematics.
• Provide technical guidance to Call Centre and Service Control teams.
• Assist with onsite rental processes and inspections.
• Promote safety-first culture and drive continuous improvement.

Skills

Technical knowledge of plant machinery

Interpersonal & communication skills

Commercial awareness

Analytical & problem-solving

Cross-functional collaboration

Job description

The Opportunity: Asset Manager

Contract: Permanent

Location: Reading / South East England

United Plant Services is a specialist engineering and asset management business, renowned for delivering market-leading engineering support and fleet management solutions for Heavy Mobile Equipment (HME) across the quarrying, waste, and recycling sectors.

As part of the Briggs Equipment Group, one of the UK's leading providers of asset management and maintenance solutions, we pride ourselves on delivering exceptional service, technical expertise, and customer-focused solutions.

If you don't feel you meet every requirement listed below, we would still encourage you to apply. We recognise that experience comes in many forms and are committed to developing talented individuals.

The Impact you will have:

• Building strong working relationships through direct interaction with customer sites and Quarry Management teams
• Monitoring the quality and service delivery of onsite repairs and maintenance activities, ensuring engineers operate in compliance with all mandatory standards and procedures
• Managing asset maintenance costs within budget by identifying cost-effective repair solutions and assessing repair versus replacement options
• Supporting managers with customer complaint investigations and recommending effective corrective actions
• Monitoring machine health using oil sample analysis, telematics, and diagnostic reports
• Providing technical guidance and onsite feedback to support the Call Centre and Service Control teams
• Providing cover for relevant Field Service Control functions during periods of annual leave
• Advising customers on machine applications and recommending suitable alternative equipment solutions where appropriate
• Conducting machine inspections, managing damage assessments, and supporting the onsite rental process
• Ensuring daily equipment inspection processes are completed and assisting with training initiatives, including toolbox talks
• Identifying and driving continuous improvement opportunities across the operation
• Working closely with the United Plant in-house Engineering team to deliver exceptional service standards
• Promoting the company's vision, values, and positive safety-first culture in all activities

What will help you to excel in this role:

We're looking for a technically competent and commercially minded professional who can build strong customer relationships while ensuring assets deliver maximum performance and value.

You’ll bring:

• Experience managing customer concerns and complaints professionally, achieving positive outcomes and high levels of customer satisfaction
• Strong technical knowledge of plant machinery and Heavy Mobile Equipment (HME), including a thorough understanding of machine applications in the field
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels of an organisation
• Strong commercial awareness, including an understanding of P&L performance, cost management, and balance sheet governance
• The ability to analyse asset performance and make informed recommendations that support operational and financial objectives
• Strong problem-solving skills and a proactive approach to identifying opportunities for improvement
• High levels of computer literacy, with strong report-writing and administrative capabilities
• Experience working across multiple OEM brands, including core quarrying equipment and ancillary product ranges
• A customer-focused mindset with a commitment to delivering exceptional service and operational excellence

What You Can Expect From Us

• A rewarding role with a leading engineering and asset management business
• Future development and career progression opportunities
• Contributory pension scheme with employer contributions
• Paycare and eyecare health scheme
• Access to a range of high street discounts and employee benefits
• The opportunity to work with industry-leading equipment and customers across the UK

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met