Contracts Manager

Adler & Allan; Brize Norton; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Enhanced maternity/paternity/adoption

Company pension

Life assurance (x4 salary)

Medicare Cash Plan (incl. dependants)

Refer a friend scheme

Employee assistance programme

Competitive annual leave

Training and career progression

Job summary

Adler & Allan is seeking a Contracts Manager at Brize Norton to oversee customer contract compliance and act as the primary point of contact for services. You will manage customer portals, attend regular meetings, and collaborate with sales on bids and contract integration into Operations.

The role includes leading contract activities, ensuring maintenance standards, and providing reports and presentations to customers, with a focus on timely, compliant delivery across depots in the Adler &

Responsibilities

• Be the primary PoC for the customers and manage day-to-day services.
• Represent customers internally and provide contract leadership.
• Ensure planned preventive maintenance meets customer specs.
• Complete reactive/remedial works to schedule and standard.
• Oversee the customer portal and ensure accuracy.
• Monitor performance against SLAs and report on results.
• Provide reports and presentations to customers.
• Offer feedback on site issues and suggested remedies.
• Support Operations and Finance with customer queries.
• Review change orders initiated by customers.
• Attend regular meetings with customers.
• Resolve issues arising from services delivered.
• Ensure adherence to customer policies by Adler & Allan and subcontractors.

Job description

Contracts Manager

Brize Norton

Permanent, full-time

Competitive salary plus benefits

Job Description

The Contracts Manager will be the primary Point of Contact and oversee all customer contract compliance for specified Customers contracted to the Brize Norton depot and associated depots within the Adler and Allan Group. This position will also involve overall responsibility for customer portals and attendance of regular meetings with the customers, producing reports and presentations as required. The Contracts Manager will also work closely with the sales team to support in relation to new customer bids and the subsequent integration of contracts into Operations.

More about the role:

• Day to day management of the Services being provided and primary PoC for the customers.
• Internal representation of the customers
• Provide contract leadership
• Ensure all planned preventative maintenance is as per customer requirements.
• Ensure any reactive / remedial works are completed to a satisfactory standard and timeframe.
• Responsibility for the correct completion of the customers portal.
• Manager performance against the Service Level Agreements.
• Provide reports and presentations to the customers.
• Feedback to customers on problem site, including suggested works to alleviate future issues.
• Support the Operations team and finance department with any customer queries.
• Consider and review change order initiated by the customers.
• Attend regular meetings with the customers.
• Resolve any issues arising from the services undertaken.
• Ensure that Adler and Allan and any approved sub-contractors adhere to the customer policies, procedures and relevant requirements.

Qualifications

About you:

Can you provide strategic advice and support to internal teams?

Can you manage the full lifecycle of contracts from inception to completion?

Do you possess excellent negotiation and communication skills?

We are looking for an experienced Contracts Manager to join our dynamic team. If you’re skilled in managing contracts, negotiating terms and ensuring compliance, we would love to hear from you.

Additional Information

What we can offer you:

• Enhanced maternity, paternity and adoption pay and leave
• Company pension
• Life assurance scheme (x4 salary)
• Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
• Refer a friend scheme
• Employee assistance programme (access to GP appointments and mental health support)
• Competitive annual leave plus bank holidays
• Training and career progression opportunities

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.