Contract Coordinator

Vastbouw; England; On-site; GBP 26,000 - 31,000; Full time

Job summary

An innovative company seeks a dedicated Contract Coordinator to enhance customer service and support management. This role involves data analysis, report generation, and ensuring service continuity while managing key systems. Join a forward-thinking organization that values diversity and sustainability, offering a competitive package and numerous benefits. If you're self-motivated and a team player, this is your chance to make a meaningful impact while advancing your career in a supportive environment.

Benefits

Competitive holiday entitlement

Flexible retirement plan

Wellbeing schemes

Company car or car allowance

Cycle to work scheme

Qualifications

• Proven track record in a service-oriented role.
• Ability to produce high-level presentations for management.

Responsibilities

• Data analysis for reporting trends and cost savings.
• Producing various reports using Excel and databases.
• Managing invoicing and maintaining key systems/databases.

Skills

Advanced IT/PC skills

Communication skills

Data analysis

Finance for non-financial managers

Multi-tasking

Education

Experience in a services environment

Sound business acumen

Tools

Excel

PowerPoint

Print management applications

Job description

Change your job, change your workplace, change your future...

We are actively building diverse teams and welcome applications from everyone

Role: Contract Coordinator
Located: Northampton
Package: Up to £26,500, plus bonus and additional company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

We are currently looking to recruit a well-motivated Contract Coordinator to deliver an exceptional customer service by offering support to management as and when required and always in line with Ricoh's Lines of Business and the Customers` requirements, for one of our prestigious clients.

• Data analysis for the purposes of providing reports highlighting trends, volumes and spends and to provide monthly benchmark and trend analysis reporting to highlight cost savings.
• Responsible for producing various reports using excel and databases for extracting data to provide management information and cost reporting for client(s).
• Cover for other roles and escalation point for customer to ensure service continuity and meet SLA’s.
• Responsible for compiling invoicing for Finance & recharge data to enable customer to cross-charge internally.
• Management and gate keeper for Ricoh Site Procedures Guides to ensure up to date content for all sites to allow employees to follow proper procedures and policies to meet customer expectations.
• Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations.
• Maintaining MFD Fleet Inventory & maintaining and updating Office Floor Plans to enable fixes to be conducted in a timely manner and provide information for department/floor moves.
• Responsible for organizing monthly Service Review meetings and attend meetings to provide comprehensive meeting notes to meet our contractual requirements.
• Supporting JLL project tasks and administration

You will ideally have

• Advanced IT/PC skills (excel & powerpoint)
• Working Knowledge of print management applications and utilities
• Very good communication skills at all levels.
• Successful track record working in a services environment.
• Sound business acumen with a good understanding of the service function and associated SLA’s.
• Finance for non-financial manager’s, to report on the contract’s financial results and profitability (desirable)
• Ability to produce high level presentations for management teams to deliver to customers.
• Comfortable with the manipulation of significant electronic documentation
• Self-motivated.
• Team player & flexible approach.
• Ability to multi-task.
• Able to use own initiative.

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

• Excellent package with solid basic, strong bonus and company benefits including:
  • A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
  • Flexible retirement plan
  • Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
  • Company car / car allowance (role-specific), cycle to work scheme

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.

For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

Be part of something bigger

Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.

By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number ofglobal sustainability accreditations . You can read more about our work toward the UN's 17 Sustainable Development Goalshere .

We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.