Contract & Commercial Lead (BPO)

Aviva; West of England; Hybrid; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Generous pension scheme

Private Medical Benefit

Discount on Aviva products

Matching Share Plan

Save As You Earn

Parental and carer’s leave

Flexible benefits

Cycle to work

Paid volunteering days

Job summary

Aviva is hiring a Contract & Commercial Lead (BPO) to head a team of managers overseeing strategic outsourcing relationships. The role drives value through complex contracts, governance and risk management, while influencing senior stakeholders across Finance, Legal, Sourcing, and Operations.

You will shape supplier strategies, lead negotiations, and champion best practice in contract management, governance, and outsourcing, while supporting transformation programmes and policy improvements.

Qualifications

• Significant experience managing outsourcing contracts and supplier relationships in large organisations.
• Strong track record leading high-value negotiations and delivering commercial value.
• Excellent understanding of contract management, supplier governance, and risk management frameworks.

Responsibilities

• Lead a team of Contract & Commercial Managers.
• Drive commercial value and ensure contractual commitments are delivered.
• Manage risks across the supplier portfolio and support outsourcing programmes.
• Lead major negotiations and help shape supplier strategies to meet Aviva's objectives.

Skills

Outsourcing contracts

Supplier relationships

High-value negotiations

Contract management

Stakeholder management

Team leadership

Risk management

Job description

Contract & Commercial Lead (BPO)

Location: Norwich, York, Leeds, Bristol or Glasgow based (50% hybrid working)

Salary: circa £80,000

This is a great opportunity for someone who is an experienced commercial and contract management leader with a strong background in Business Process Outsourcing (BPO), contract management and strategic supplier relationships. You'll thrive in this role if you enjoy leading high-performing teams, influencing senior stakeholders and driving commercial value through complex contractual arrangements. This role would suit someone who is confident managing commercial risk, leading major negotiations and shaping supplier strategies that deliver meaningful business outcomes.

A bit about the job:

As Contract & Commercial Lead (BPO), you will lead a team of Contract & Commercial Managers responsible for managing some of Aviva's most strategic outsourcing supplier relationships. The role is accountable for driving commercial value, ensuring contractual commitments are delivered and managing risks across the supplier portfolio. Working closely with colleagues across Supplier Relationship and Performance Management, Operations, Finance, Sourcing, Legal and Risk, you will support major outsourcing and transformation programmes, lead complex commercial negotiations and help shape supplier strategies that align to Aviva's business objectives. You will also champion best practice in contract management, commercial governance and outsourcing, while driving continuous improvement across policies, processes and ways of working.

Skills and experience we’re looking for:

• Significant experience managing outsourcing contracts, supplier relationships and complex commercial agreements within large-scale organisations.
• A strong track record of leading high-value negotiations, delivering commercial value and translating complex business challenges into practical solutions.
• Excellent understanding of contract management, supplier governance, risk management frameworks and performance oversight.
• Proven ability to build trusted relationships and influence stakeholders at all levels, including senior executives and leadership teams.
• Demonstrated success leading, coaching and developing high-performing teams, with strong communication skills, sound judgement and resilience in a fast-paced environment.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Salary - circa £80,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% of annual salary, (actual amount depends on your performance and Aviva’s.)
• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email Balazs Palcsek at [e-mail]