Contract & Commercial Lead (BPO)

Aviva plc; United Kingdom; Hybrid; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Salary

Bonus 12%

Pension scheme

30 days holiday

Private medical

Aviva product discounts

Matching Share Plan

Save As You Earn

Volunteering days

Wellbeing support

Job summary

Aviva plc in the United Kingdom is seeking a Contract & Commercial Lead (BPO) to steer outsourcing contracts and supplier relationships while leading a high-performing team. The role focuses on driving commercial value and managing risk across a portfolio of strategic suppliers.

You will supervise Contract & Commercial Managers, shape supplier strategies, and negotiate complex terms to align with Aviva's business objectives.

Qualifications

• Significant experience managing outsourcing contracts and supplier relationships.
• Strong track record of high-value negotiations.
• Understanding of contract management and risk/gov frameworks.
• Ability to influence senior stakeholders.

Responsibilities

• Lead a team of Contract & Commercial Managers responsible for strategic outsourcing relationships.
• Drive commercial value, ensure contractual commitments are delivered and manage risks across the supplier portfolio.
• Support major outsourcing and transformation programmes and lead complex commercial negotiations.
• Champion best practice in contract management and commercial governance.

Skills

Outsourcing contracts

Supplier relationships

Negotiation leadership

Contract management

Stakeholder influence

Team leadership

Job description

Contract & Commercial Lead (BPO)

Location: Norwich, York, Leeds, Bristol or Glasgow based (50% hybrid working)

Salary: circa £80,000

This is a great opportunity for someone who is an experienced commercial and contract management leader with a strong background in Business Process Outsourcing (BPO), contract management and strategic supplier relationships. You'll thrive in this role if you enjoy leading high-performing teams, influencing senior stakeholders and driving commercial value through complex contractual arrangements. This role would suit someone who is confident managing commercial risk, leading major negotiations and shaping supplier strategies that deliver meaningful business outcomes.

A bit about the job:

As Contract & Commercial Lead (BPO), you will lead a team of Contract & Commercial Managers responsible for managing some of Aviva's most strategic outsourcing supplier relationships. The role is accountable for driving commercial value, ensuring contractual commitments are delivered and managing risks across the supplier portfolio. Working closely with colleagues across Supplier Relationship and Performance Management, Operations, Finance, Sourcing, Legal and Risk, you will support major outsourcing and transformation programmes, lead complex commercial negotiations and help shape supplier strategies that align to Aviva's business objectives. You will also champion best practice in contract management, commercial governance and outsourcing, while driving continuous improvement across policies, processes and ways of working.

Skills and experience we’re looking for:

• Significant experience managing outsourcing contracts, supplier relationships and complex commercial agreements within large-scale organisations.
• A strong track record of leading high-value negotiations, delivering commercial value and translating complex business challenges into practical solutions.
• Excellent understanding of contract management, supplier governance, risk management frameworks and performance oversight.
• Proven ability to build trusted relationships and influence stakeholders at all levels, including senior executives and leadership teams.
• Demonstrated success leading, coaching and developing high-performing teams, with strong communication skills, sound judgement and resilience in a fast-paced environment.

What you’ll get for this role:

• Salary - circa £80,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% of annual salary, (actual amount depends on your performance and Aviva’s.)
• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here