Contract & Commercial Lead (BPO)

Aviva; Leeds; Hybrid; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Salary circa £80,000

Bonus opportunity 12% of annual salary

Generous pension scheme

20? 29 days holiday

Private Medical Benefit

Discount on Aviva products

Matching Share Plan

Save As You Earn scheme

Flexible benefits including cycle to/2

Paid volunteering days

Job summary

Aviva is seeking a Contract & Commercial Lead (BPO) to head a team of Contract & Commercial Managers responsible for strategic outsourcing relationships. You will drive commercial value, manage risk and lead major negotiations across the supplier portfolio.

You will partner with colleagues across Supplier Relationship, Operations, Finance, Sourcing, Legal and Risk to shape supplier strategies, governance, and continuous improvement in a fast-paced environment.

Qualifications

• Significant experience managing outsourcing contracts and supplier relationships.
• Proven track record leading high-value negotiations.
• Strong understanding of contract governance, risk management, and performance oversight.
• Ability to influence senior stakeholders and leadership teams.
• Experience coaching and developing high-performing teams.

Responsibilities

• Lead a team of Contract & Commercial Managers responsible for strategic outsourcing relationships.
• Drive commercial value and manage risks across the supplier portfolio.
• Lead major outsourcing negotiations and shape supplier strategies.
• Collaborate with Supplier Relationship, Operations, Finance, Sourcing, Legal and Risk.
• Champion best practice in contract management and governance.

Skills

Outsourcing contracts

Negotiation leadership

Contract management

Supplier governance

Stakeholder influence

Team leadership

Job description

Location: Norwich, York, Leeds, Bristol or Glasgow based (50% hybrid working)

This is a great opportunity for someone who is an experienced commercial and contract management leader with a strong background in Business Process Outsourcing (BPO), contract management and strategic supplier relationships. You'll thrive in this role if you enjoy leading high-performing teams, influencing senior stakeholders and driving commercial value through complex contractual arrangements. This role would suit someone who is confident managing commercial risk, leading major negotiations and shaping supplier strategies that deliver meaningful business outcomes.

A bit about the job:

As Contract & Commercial Lead (BPO), you will lead a team of Contract & Commercial Managers responsible for managing some of Aviva's most strategic outsourcing supplier relationships. The role is accountable for driving commercial value, ensuring contractual commitments are delivered and managing risks across the supplier portfolio. Working closely with colleagues across Supplier Relationship and Performance Management, Operations, Finance, Sourcing, Legal and Risk, you will support major outsourcing and transformation programmes, lead complex commercial negotiations and help shape supplier strategies that align to Aviva's business objectives. You will also champion best practice in contract management, commercial governance and outsourcing, while driving continuous improvement across policies, processes and ways of working.

Skills and experience we’re looking for:

• Significant experience managing outsourcing contracts, supplier relationships and complex commercial agreements within large-scale organisations.
• A strong track record of leading high-value negotiations, delivering commercial value and translating complex business challenges into practical solutions.
• Excellent understanding of contract management, supplier governance, risk management frameworks and performance oversight.
• Proven ability to build trusted relationships and influence stakeholders at all levels, including senior executives and leadership teams.
• Demonstrated success leading, coaching and developing high-performing teams, with strong communication skills, sound judgement and resilience in a fast-paced environment.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary - circa £80,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% of annual salary, (actual amount depends on your performance and Aviva’s.)
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.