Contract Administrator

Sureserve; Tamworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

Sureserve is seeking a diligent Contract Administrator to join their team in Tamworth. This role involves planning work schedules for engineers, ensuring data accuracy, and maintaining communication with clients and stakeholders. The ideal candidate will have strong organizational skills and a customer-focused approach, contributing to the company's mission of delivering essential heating and energy solutions across the UK.

Benefits

Employee wellbeing programs

Enhanced maternity and paternity packages

Cycle to Work Scheme

Electric Vehicle Leasing Scheme

Career development through Sureserve Academy

Qualifications

• Proven administrative experience in housing or facilities management.
• Ability to handle high call volumes.
• Self-motivated and eager to develop.

Responsibilities

• Plan daily work schedules for engineers and communicate assignments.
• Ensure accurate data delivery and maintain records.
• Handle phone inquiries from clients and tenants.

Skills

Communication

Customer Service

Organization

Multitasking

Tools

Microsoft Office

Job description

Sureserve

Sureserve's mission is to be the trusted partner of choice for the social housing and public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

We play a key role in decarbonisation, always prioritising safety, integrity, and respect for our customers, employees, residents, and the environment.

Our focus is on providing high-quality solutions that promote energy efficiency, warm, safe, and compliant homes, and enhance residents' quality of life.

With nationwide reach, regional and local expertise, and a commitment to excellent client service, we are positioned to be a trusted partner now and in the future.

Sureserve Compliance Central

We are a national company offering leading heating and hot water solutions through a network of regional offices across the East of England and the Midlands, strategically located to ensure comprehensive coverage and access for our clients.

We are recruiting a Contract Administrator

We seek a diligent, professional Contract Administrator to join our busy team. This role requires a resilient, detail-oriented individual with excellent communication skills and the ability to multitask effectively.

Overview of Role:

The Contract Administrator acts as a vital link between stakeholders, ensuring accurate data delivery and communication daily to relevant parties, and that all planned and allocated work is distributed on time, meeting company and client standards.

The successful candidate will support team leaders, engineers, suppliers, and tenants with proven administrative experience, ideally within housing, premises, or facilities management sectors.

Key Responsibilities:

1. Planning daily work schedules for Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, Apprentices, and communicating assignments.
2. Ensuring data is accurate and delivered promptly.
3. Maintaining up-to-date records via appropriate mediums.
4. Collaborating with other Contract Administrators and Supervisors.
5. Handling phone inquiries from clients and tenants.

Required Attributes:

1. A self-motivated individual eager to develop within a successful company.
2. Strong customer service skills.
3. Proficiency with Microsoft Office, IT systems, and databases, with excellent organizational skills.
4. Experience handling high call volumes is advantageous.
5. A friendly, professional attitude to foster good relationships with engineers, tenants, and clients.

All candidates must pass criminal and reference checks prior to employment.

Working Hours:

Monday to Friday, 8 am to 5 pm, with a 1-hour lunch break, based at our Coleshill branch.

What We Offer:

• Employee wellbeing programs, occupational health support, and counselling services.
• Annual leave based on service level.
• Enhanced maternity and paternity packages.
• Dental and healthcare cash plans.
• Cycle to Work Scheme.
• Electric Vehicle Leasing Scheme.
• Gender and Equality Working Group.
• Sureserve Academy for career development.
• Employee Voice Program.
• Social activities for teams.
• Sureserve Legends celebrating employee contributions.

Sureserve is committed to diversity and inclusion, welcoming applicants regardless of race, religion, gender, identity, sexual orientation, origin, disability, age, or veteran status.

We provide reasonable adjustments during the recruitment process for those who need them. Please contact [e-mail] for assistance.

Successful applicants will undergo eligibility checks, including right to work and DBS checks.

Join us in delivering excellence across the UK.