Contract Administrator

Macro; Reigate; Hybrid; GBP 29,000 - 31,000; Full time

Job summary

A leading company in facilities management is seeking a Contract Administrator to join their team in Reigate. The successful candidate will support operational services, manage tasks, and enhance customer experiences through proactive administrative support in a hybrid work environment.

Qualifications

• Experience in a customer-based role.
• Strong communication skills.
• Ability to manage tasks proactively.

Responsibilities

• Support the Operations team with administration.
• Manage inquiries and provide timely service.
• Assist with updating operational documents.

Skills

Customer Service

Communication

Proactive Management

Education

Experience in property sector

Tools

MS Office

Job description

Join to apply for the Contract Administrator role at Macro

1 day ago Be among the first 25 applicants

Join to apply for the Contract Administrator role at Macro

Direct message the job poster from Macro

Contract Administrator Ref: VN296 Reigate UK

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

In this role, you will provide everyday excellence by supporting the Operations team across the Account. You will undertake administration across all areas of operational services.

You will assist the Account Director with administrative tasks, including collating information for contractual meetings, managing meeting invites for the Account, and updating contacts to ensure information is up to date.

You will assist the Senior Operations Manager with updating monthly tasks.

You will receive and respond to everyday inquiries from colleagues and customers to provide a timely, courteous, and effective service in line with our purpose of providing outstanding experiences. Your interaction will leave an everlasting impact because of the positive interaction you deliver.

You will develop a relationship built on trust with the client and contribute to the development and success of Macro by supporting the management team through operational activities.

You will proactively manage tasks and expectations within the directorate, using Concept.

General Responsibilities will include:

• ‘Do the right thing’ – Doing the right thing is a strong value for all Macro employees, and you will be a person who strives to ‘do the right thing’.
• Update the Escalation Matrix and distribute this as required.
• Update the Complaints and Compliment Register.
• Ensure that Change Register is updated and administered as required.
• Manage meeting invitations for Soft Service contractors and ensure the relevant documentation is saved.
• Monitor the Client FM Operations In-Box and highlight any issue.
• Select, save, and update Checklists/Audits as completed by the contractors.
• Monitor and update the Senior Operations Managers on Site Audits, and report on the completion of these tasks.
• Facilitate the induction of new team members.
• Prepare slides for Gov 1, Gov 2 and Gov 3 meetings (Weekly, Monthly and Quarterly).
• Arrange communications as instructed to the services and/or colleagues as required (per directorate).
• Maintain an address book for the Account of site contacts.
• Assist with supporting the Operations Managers when a Facilities Coordinator is out of the office.
• Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity.
• Maintain high standards of Health, Safety, and Welfare at work and take reasonable care for the health and safety of themselves and others.
• Ensure a Safety-First approach and be proactive in creating a culture where safety is discussed openly.
• Promote and actively seek sustainable working processes and products.

This is a hybrid role with the working week split as follows: 3 days in the office / 2 days working from home.

About You

The ideal candidate will have:

• Experience in a customer-based role previously.
• A good understanding of the routine checks required for property compliance and a proactive approach to monitoring these checks.
• Strong communication skills to articulate findings and recommendations clearly.
• A proactive approach to managing tasks.
• Previous experience in the property sector.
• Ability to win the trust and respect of the client through exceptional job performance.
• Responsibility for own work and others to ensure deadlines are met.
• Ability to prioritise and plan workload in the context of conflicting priorities and work on own initiative.
• Flexible to adapt to a changing working environment.
• Willingness to undertake professional/vocational study where appropriate.
• Excellent understanding of the relevant area of work.
• Good written and oral communication skills with the ability to build sound relationships with customers.
• Good IT skills including database management systems, email, and MS Office.
• Ability to work with others to improve customer service.
• Good timekeeping.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [e-mail] to speak to a member of our team.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Facilities Services

Referrals increase your chances of interviewing at Macro by 2x

Get notified about new Contract Administrator jobs in Reigate, England, United Kingdom.

London, England, United Kingdom 1 day ago

London, England, United Kingdom £29,000.00-£29,000.00 21 hours ago

London, England, United Kingdom 3 hours ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 day ago

Tilford, England, United Kingdom £29,000.00-£31,000.00 4 hours ago

Croydon, England, United Kingdom 1 day ago

London, England, United Kingdom 19 hours ago

London, England, United Kingdom 23 hours ago

London, England, United Kingdom 4 hours ago

London Area, United Kingdom £41,000.00-£46,500.00 4 hours ago

London, England, United Kingdom 55 minutes ago

Addlestone, England, United Kingdom 1 hour ago

Hammersmith, England, United Kingdom 21 hours ago

London, England, United Kingdom 1 day ago

Hounslow, England, United Kingdom 19 hours ago

London, England, United Kingdom £38,000.00-£42,000.00 21 hours ago

City Of London, England, United Kingdom £50,000.00-£50,000.00 1 day ago

City Of London, England, United Kingdom 22 hours ago

London, England, United Kingdom 23 hours ago

GRADUATE CONSULTING ANALYST - PRIVATE EQUITY

London, England, United Kingdom 1 day ago

Camberley, England, United Kingdom £24,000.00-£24,000.00 3 hours ago

West Drayton, England, United Kingdom 1 hour ago

London Area, United Kingdom £30,000.00-£40,000.00 4 hours ago

London, England, United Kingdom 18 hours ago

City Of London, England, United Kingdom £45,000.00-£50,000.00 5 hours ago

London, England, United Kingdom 3 hours ago

London, England, United Kingdom £32,000.00-£34,000.00 21 hours ago

City Of London, England, United Kingdom £51,500.00-£51,500.00 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.