Contract Administrator

Yusen Logistics; Northampton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Volunteer Leave

Unpaid Leave

Up to 10 days international remote

Free Eye Test

Employee Referral Scheme

Cycle to Work scheme

Critical Illness Cover

Free online Fitness Platform

Mental health support

On Site Mental health First Aiders

Care Concierge Service

Job summary

Yusen Logistics in Northampton is seeking a proactive Contract Support Administrator to manage inbound operations, inventory and compliance records. You will maintain training records, run reports, and support the operations team to ensure smooth, compliant performance.

The role is fully onsite at the Sustainable Distribution Centre with a starting salary of £30,405.63 per year and opportunities to contribute to continuous improvement across the site.

Qualifications

• Proven experience in administrative roles is essential.
• Experience in a warehouse/logistics or supply chain environment is advantageous.
• Strong data entry and reporting capabilities.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Input and maintain data across operational systems (e.g., Manhattan).
• Maintain up-to-date training records and internal training systems.
• Monitor records for training/compliance gaps and escalate when needed.
• Prepare regular productivity reports and trackers to support operations.
• Assist with stock takes and inventory-related activities.
• Support customer and operational communications and issue resolution.
• Ensure health and safety procedures are followed at all times.
• Collaborate with team to ensure on-time deliveries and customer satisfaction.
• Investigate discrepancies and escalate promptly to relevant teams.

Skills

Data entry

Training records

Reporting

KPIs

Customer service

Communication

Problem solving

Microsoft Office

Education

GCSE or equivalent

Tools

Manhattan

Job description

Contract Administrator, Northampton (NN7 2FR)

Onsite

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

We are looking for a proactive Contract Support Administrator to join our team at our Sustainable Distribution Centre (SDC) site in Northampton. As a Contract Administrator, you will provide effective administrative support across inbound operations, inventory and general administrative activities. Supporting the day-to-day operational and customer requirements, you will be responsible for the upkeep of training records, reporting and compliance to help ensure a smooth and efficient operation.

Working Monday to Friday, this is a fully onsite role with a salary of £30,405,63 per annum.

What we offer

• Base salary of £30,405.63
• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave
• Up to 10 days international remote working
• Free Eye Test
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities

Key Responsibilities

• Administrative
• Accurately input and maintain data across operational systems, including Manhattan and any other relevant internal systems
• Accurately maintain up-to-date training records and internal training systems, ensuring that training requirements, completions and records are correctly captured
• Support training and compliance requirements by monitoring records, identifying any gaps or outstanding training and escalating these where required
• Complete regular reports (Productivity Sheets), trackers and administrative tasks to support day-to-day operations
• Assist the operation with system audits and data integrity checks, identifying and escalating discrepancies in a timely manner, where required
• Monitor and respond to Inbound emails, work instructions and requests received through individual and shared mailboxes (Inbound)
• Adhere to all company policies and procedures
• Customer and Operational Support
• Work in collaboration with other members of the team to achieve customer satisfaction
• Establish an effective working relationship with the client team, ensuring effective communication in relation to order and deliveries
• Investigate administrative and operational queries, escalating issues where appropriate and in a timely manner. Ensure any problems such as failed deliveries/ collections are rebooked and booked onto the system
• Accurately complete reports and KPI’s and submit to the Operations support manager
• Provide general administrative support to the wider operational team as required
• Inventory Support
• Support stock takes, cycle counts and other inventory activities, ensuring that results are accurately recorded within the relevant systems
• Assist with the investigation of stock discrepancies and inventory-related queries
• Work closely with the Inventory team and warehouse colleagues to support stock accuracy and resolve discrepancies in a timely manner
• Escalate identified stock or system issues to the appropriate team member where required
• 4. Health and Safety
• Ensure all health and safety procedures are adhered to at all times, including PPE, safe systems of work etc, escalating any concerns to your line manager at the earliest opportunity.
• 4. Continuous Improvement
• Support identifying and implementing continuous improvement activities to improve administrative processes

Key requirements

• GCSE + level of education
• Proven experience in an administrative role (essential)
• Experience of working in a warehouse, logistics or supply chain environment (advantageous)
• Previous customer service experience
• Experience of producing reports, maintaining trackers, and working with KPIs
• Highly proactive mindset, with a willingness to support wider operational and inventory activities
• Fast learner and able to pick up new systems quickly
• Continuous improvement mindset
• Flexible and able to work well under pressure and to tight deadlines
• Strong verbal and written communication skills
• Effective problem-solving skills with the ability to investigate and resolve queries
• Ability to work effectively both independently and as part of a team
• Computer literate in the following: Microsoft packages (Outlook/Word/Excel/PowerPoint)
• Excellent attention to detail and able to multi-task
• Excellent organisational skills

We thank all applicants for their interest, however, only those under consideration will be contacted.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.(only for the roles, where we cannot sponsor)

In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.

Yusen Logistics is an equal opportunities employer. We welcome applications from all suitably qualified candidates and make our recruitment decisions based solely on skills, experience and potential. Diversity enables us to create an inclusive environment where everyone can thrive and grow. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.