Operations Coordinator

phs Group plc; Greater Manchester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,514

No weekend work

13 paydays per year

Career development opportunities

Discounts with retailers

24-hour wellbeing helpline

Pension

30 days holiday

Job summary

phs Group plc is hiring an Operations Administrator to keep the Operations Centre running smoothly. You will coordinate service routes and brief drivers, act as a liaison between drivers and management, and ensure tasks align with KPIs and timelines.

You will handle calls from drivers and clients, support data preparation for briefings, and work to continuously improve service delivery and customer satisfaction.

Qualifications

• Provide Excellent Service Delivery.
• Build Customer Focus & Relationship Management.
• Have People Management & Development Skills.
• Comply with Health & Safety Regulations.
• Versatile and creative thinker who monitors service and delivery progress and resolves issues.

Responsibilities

• Coordinate service routes and brief/debrief drivers to improve delivery and customer service.
• Answer calls from service drivers, clients and Head Office regarding site service.
• Act as a link between Service Drivers and the Operations & Service Manager.
• Ensure work is distributed to available staff and completed to KPIs within timeframes.
• Prepare data for and conduct briefing/debrief sessions for drivers.
• Suggest improvements to ways of working and relay to Operations Centre Manager.
• Monitor service and delivery progress and resolve issues to enhance customer service.

Skills

Excellent service delivery

Customer focus

People management

Health & safety compliance

Problem solving

Job description

Operations Administrator

As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinatingthe service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.

A day in the life of an Administrator at phs will involve;

• Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the OperationsCentre.
• Answering calls from service drivers, clients and Head office regarding site service.
• Acting as a link between the Service Drivers and the Operations Manager& Service Manager.
• Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
• To prepare data for and conduct briefing and debrief sessionsfor service drivers.
• Ensurethat completed routes and attendance are processed in real time· To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.

The ideal candidate for an Administrator role at phs will or must have:

• Provide Excellent Service Delivery
• Be able to build Customer Focus & Relationship Management
• Have People Management & Development Skills.
• Comply with Health & Safety Regulations.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.

In return for your commitment and expertise, you will get:

• A salary of £26,514(Based on a 40-hour working week Monday to Friday)
• No scheduled weekend working.
• 13 paydays per year (Every 4 weeks)
• Ongoing career development opportunities
• Discounts with retailers including o2 and F&B.
• A 24-hour wellbeing helpline
• Pension
• 30 days holiday entitlement inclusive of bank holidays. We do not work on Christmas Day.

About phs:

Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations.

Our businesses include: Washrooms, Healthcare, and Floorcare, Hygiene Services, Phs Direct and Direct 365 (sale of hygiene consumables), phs Greenleaf (indoor and outdoor plants, phs Teacrate, phs Besafe (workwear and laundry), phs Wastekit (baling and compacting waste) and phs Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.