Continuous Improvement Manager – Logistics & Warehousing (Up to £50,000 DOE + £5,000 Car Allowance)

Buy It Direct; Melbourne; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Birthday off after a year of service

Staff discount across brands

Healthcare cash plan

Free parking

Holiday purchase scheme

Autonomy to make a difference

Job summary

Buy It Direct is seeking an experienced Continuous Improvement Manager to support and improve our UK logistics and warehouse operations. This hands-on role requires time on-site with warehouse teams, depot managers and delivery colleagues, observing processes and identifying where improvements are needed.

You will combine on-the-ground insights with data analysis, process mapping and root cause analysis to understand issues, opportunities and the actions required.

Qualifications

• Tenacious, resilient and confident, challenging existing ways of working.
• Commercially minded, cost-conscious and focused on measurable outcomes.
• Able to influence stakeholders and support operational teams to make change happen.
• Comfortable using data, process mapping and root cause analysis to identify issues and opportunities.
• Flexible to travel across UK sites and work across different shifts where needed.

Responsibilities

• Spend regular time in the operation with warehouse teams, depot managers and delivery colleagues to understand how processes work in practice.
• Review warehouse, logistics and last-mile delivery processes from end to end, identifying opportunities to simplify, standardise and improve.
• Use data, observations and feedback to identify trends, damage issues, process gaps, cost inefficiencies and areas of underperformance.
• Apply root cause analysis and process improvement methods to understand why issues are happening and agree practical solutions.
• Manage a portfolio of operational improvement projects and workstreams, ensuring activity is prioritised, delivered on time and linked to clear business outcomes.
• Create clear action plans and work with operational teams to implement improvements on the ground.
• Support improvements across damage reduction, handling, loading, driver processes, depot ways of working and operational consistency.
• Develop scorecards, reporting and monitoring tools to track performance and measure the impact of improvements.
• Work closely with Operational Leads, Business Solutions and key stakeholders to deliver change across multiple sites.
• Identify opportunities for system, reporting or technology improvements, including TMS, WMS and automation.
• Challenge processes, behaviours or standards that are not delivering the right outcome, while supporting and influencing teams to embed better ways of working.
• Complete reviews to confirm that improvements have been delivered, sustained and can be built on.
• Travel between UK sites and work across different shifts where required.

Skills

Tenacious

Commercially minded

Influence stakeholders

Data analysis

Process mapping

Root cause analysis

Travel UK sites

Job description

Continuous Improvement Manager – Logistics & Warehousing

Other

Full time

Permanent

Company: Buy It Direct

Location: East Midlands, Castle Donington

Salary: Up to £50,000 per annum, dependent on experience, plus a £5,000 car allowance

Job Type: Full-Time / Permanent

About the role

We’re looking for an experienced Continuous Improvement Manager to support and improve our UK logistics and warehouse operations.

This is a hands‑on role. You will spend a significant amount of time on site with warehouse teams, depot managers and delivery colleagues, observing processes first‑hand, understanding day‑to‑day challenges and identifying where improvements are needed.

You will combine this on‑the‑ground insight with data analysis, process mapping and root cause analysis to understand where issues occur, why they arise and what needs to change.

Working across multiple warehouse, logistics and delivery sites, you will translate findings into practical action plans, influence stakeholders at all levels, and ensure that improvements are properly implemented, measured and sustained.

This role will also play a key part in fostering a culture of continuous improvement, supporting Lean ways of working and helping to create more consistent, efficient and commercially focused operations.

What you’ll be doing

• Spend regular time in the operation with warehouse teams, depot managers and delivery colleagues to understand how processes work in practice.
• Review warehouse, logistics and last‑mile delivery processes from end to end, identifying opportunities to simplify, standardise and improve.
• Use data, observations and feedback to identify trends, damage issues, process gaps, cost inefficiencies and areas of underperformance.
• Apply root cause analysis and process improvement methods to understand why issues are happening and agree practical solutions.
• Manage a portfolio of operational improvement projects and workstreams, ensuring activity is prioritised, delivered on time and linked to clear business outcomes.
• Create clear action plans and work with operational teams to implement improvements on the ground.
• Support improvements across damage reduction, handling, loading, driver processes, depot ways of working and operational consistency.
• Develop scorecards, reporting and monitoring tools to track performance and measure the impact of improvements.
• Work closely with Operational Leads, Business Solutions and key stakeholders to deliver change across multiple sites.
• Identify opportunities for system, reporting or technology improvements, including TMS, WMS and automation.
• Challenge processes, behaviours or standards that are not delivering the right outcome, while supporting and influencing teams to embed better ways of working.
• Complete reviews to confirm that improvements have been delivered, sustained and can be built on.
• Travel between UK sites and work across different shifts where required.

What we’re looking for

• Tenacious, resilient and confident, challenging existing ways of working.
• Comfortable spending time in the operation and getting under the skin of how things really work.
• Commercially minded, cost‑conscious and focused on measurable outcomes.
• Confident working with people at all levels, from warehouse teams and delivery drivers through to depot managers and senior leaders.
• Able to influence stakeholders and support operational teams to make change happen.
• Structured and organised, with the ability to turn findings into clear, practical actions.
• Comfortable using data, process mapping and root cause analysis to identify issues and opportunities.
• Focused on delivery, ensuring improvements are implemented, measured and sustained.
• Flexible to travel across UK sites and work across different shifts where needed.
• Experience in continuous improvement, process improvement, logistics, warehousing, or last‑mile delivery would be ideal. Lean or Six Sigma knowledge would be useful, but it is not essential. The priority is someone with strong operational experience in warehousing or logistics who can apply continuous improvement thinking in a practical, commercially focused way.

Benefits

• Up to £50,000 basic salary, dependent on experience
• Birthday off after a year of service
• Generous staff discount scheme across all our brands
• Healthcare cash plan
• Free parking
• Holiday purchase scheme to support work‑life balance
• Autonomy to make a difference

Hours

40 hours per week