Continuous Improvement Manager

Bromley Healthcare CIC Ltd; Orpington; On-site; GBP 59,000 - 67,000; Full time

Job summary

Join a forward-thinking community interest company as a Continuous Improvement Manager. This role offers the chance to lead quality improvement initiatives, support audit and research efforts, and collaborate with diverse teams to enhance healthcare delivery. With a commitment to employee voices and community reinvestment, this position promises a fulfilling career path. Enjoy a comprehensive benefits package, including pension schemes, gym discounts, and flexible working options. If you're passionate about making a difference in healthcare, this opportunity is for you!

Benefits

Pension schemes

Discounted gym memberships

Cycle-to-work scheme

Employee Assistance Program (EAP)

Discounts at high street retailers

Blue Light Card eligibility

Low-interest personal loans

Lease car scheme

Qualifications

• Experience leading quality improvement projects with quantifiable results.
• Proficient in quality improvement methods and audit management.

Responsibilities

• Lead Continuous Improvement Facilitators and support QI projects.
• Ensure effective delivery of audit and research across the organization.

Skills

Leadership

Quality Improvement

Facilitation

Negotiation

Project Management

Research

Education

Degree in relevant field

Improvement/Audit/Research qualification

Coaching qualification

Registered Healthcare Professional

Teaching/training qualification

Tools

MS Office 365

EMIS

Radar/audit management tools

Job description

Site Central Court, Orpington Town Orpington Salary £59,490 - £66,239 Inc HCAS Per annum pro rata Salary period Yearly Closing 19/02/2025 23:59 Interview date 27/02/2025

Bromley Healthcare, a community interest company, delivers a diverse range of services encompassing community nursing (e.g., district nursing, health visiting, specialist nursing) and therapy services catering to individuals across all age groups. Stemming from the community provider unit of NHS Bromley, we boast extensive experience in serving the Bromley populace over many years.

Working at Bromley Healthcare offers a fulfilling experience. Our distinctive service delivery approach and commitment to hearing every employee's voice ensure a gratifying career journey. As a Social Enterprise, we embrace an innovative approach to healthcare delivery, combining the traditional strengths of the NHS, such as robust training and development opportunities, with the flexibility to reinvest surpluses into community initiatives.

Employees of Bromley Healthcare whose role may be at risk will receive priority consideration.

Applicants for roles involving driving responsibilities will be required to provide proof of business insurance.

Job overview

Continuous Improvement Manager - Band 8a

Full time - 37.5 hours per week

This is an exciting opportunity to join the newly created Transformation Directorate as part of the recently re-named Continuous Improvement Function.

The Continuous Improvement Manager will work within the Transformation Directorate as part of the Continuous Improvement Team. The post holder will be part of the Senior Management Team, working under the supervision and guidance of the Head of Continuous Improvement, leading on the application of Quality Improvement approaches and will be an integral person facilitating the ongoing development of the Audit and Research delivery across the organisation.

Main duties of the job

The post holder will be responsible for ensuring all areas of QI, Audit and Research are supported to ensure effective delivery of an overall continuous improvement service with the oversight of the Head of Continuous Improvement and support of the Continuous Improvement Facilitators.

In addition, the Continuous Improvement Manager will support the Chief Medical Officer and the Head of Continuous Improvement in facilitating and ensuring improvement opportunities are identified from the Learning from Deaths Group, supporting our services to identify learning opportunities from incidents and events. The post holder will work closely with the Clinical Director responsible for Audit in ensuring a smooth process in the management of audits across the organisation.

Working for our organisation

Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.

Compensation is contingent upon NHS experience and current banding/pay point.

We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.

Detailed job description and main responsibilities

The post holder's key work areas will be:

• Provide leadership to Continuous Improvement Facilitators.
• Act as a subject matter expert in QI projects - Support all teams with initiating and delivering QI projects (clinical and non-clinical).
• Support teams with the development of audit and research work.
• Offer continuous improvement support to all who require it across the organisation.
• Supporting Organisation wide improvement and transformation processes.
• Deliver quality improvement and audit training.
• Support with ensuring learning opportunities from Learning from Deaths transpire into measurable improvement work.

The post holder will be required to work in collaboration with members of corporate services, clinical teams and all staff across the organisation to make a direct and positive contribution to the Continuous Improvement Team’s programme of work.

Person specification

Qualifications

• Educated to Degree level or equivalent in a relevant field or equivalent accumulated relevant experience
• Improvement/Audit/Research qualification/training
• Coaching qualification
• Registered Healthcare Professional
• Teaching/training qualification

Information Technology

• Proficient in MS Office 365 applications Word, PowerPoint, Outlook, Excel.
• Experienced in using EMIS
• Experience in using Radar/audit management tools

Specific Skills

• In-depth knowledge of quality improvement methods including, but not limited to: Model for Improvement, Lean, Six sigma, IHI Breakthrough collaboratives, patient co-design.
• Advanced facilitation, negotiation and influencing skills
• Excellent understanding of the health service national drivers and their practical application to service delivery.
• Demonstrates an understanding of the need to use evidence-based practice in the development and delivery of clinical services
• Current UK driver’s license with access to a vehicle for work purposes.
• Knowledge of Quality Management Systems and their application in healthcare settings

Experience

• Experience of leading quality improvement projects that have led to quantifiable improvements
• Experience of working in a project/programme management environment
• Experience of managing change in a complex multi-stakeholder environment
• Experience of planning and facilitating workshops/events
• Experience of supporting services or personal professional experience of engaging in Research.
• Experience in supporting services or personal professional experience with engaging in Clinical Audit practice.
• Experience of multi-organisation/System improvement projects
• Experience of leading and carrying out research projects

Personal Qualities

• Able to organise own work around competing demands and under pressure.
• Evidences a desire to develop and improve processes.
• Self-motivated and able to work on own initiative

We are dedicated to caring for our service users and their loved ones, as well as ensuring the wellbeing of our colleagues. That's why we strongly encourage all colleagues to avail themselves of the Coronavirus vaccination.

To get a sense of what it's like to work with Bromley Healthcare, you can visit our YouTube channel at the following link: YouTube Channel.

Salary is determined by NHS experience and current banding/pay point. External applicants will begin at the entry point of the salary scale in line with NHS terms and conditions.

At Bromley Healthcare, we are fully committed to fostering a diverse and inclusive culture where all colleagues feel supported, nurtured, and celebrated. Discrimination of any protected characteristic is not tolerated. Diversity and inclusion are key components of our People Strategy, as an equal opportunities employer, we are particularly eager to enhance Black, Asian, and Minority Ethnic (BAME) representation across Bromley Healthcare, especially at senior levels.

We welcome applicants with a disability. We are able to support reasonable adjustments throughout the interview process, please let us know if you require any.

We understand the importance of balancing work and life, so we offer our staff a variety of flexible working options from day one. These include:

• Compressed hours
• Part-time
• Job shares

We encourage you to discuss this with your hiring manager, who will take your individual circumstances into account alongside the service needs.

We eagerly anticipate welcoming you to a rewarding career with Bromley Healthcare. Please note that all offers of new employment with Bromley Healthcare are subject to a six-month probationary period.

Bromley Healthcare CIC is an NHS community provider and an integral part of the NHS family. However, we pride ourselves on being different; as a co-owned social enterprise, Bromley Healthcare CIC is owned by its employees. This ensures that our staff remain under NHS Agenda for Change Terms and Conditions and are members of the NHS pension scheme (provided they are eligible). If not, we offer the Nest or Scottish Widows pension schemes.

• Please ensure you check your emails regularly, as this is our primary mode of communication throughout the recruitment process. As a general guideline, interviews typically occur within 2 weeks of the closing date.
• When providing employment reference details, please ensure you provide accurate work-related email addresses so references can be promptly sought when progressing your application. Your referees must be individuals known to you in a line manager or professional lead capacity.
• All staff identified as AT-RISK who meet the requirements of the post will be prioritized accordingly.
• The Trust utilizes the TRAC systems recruitment platform to administer all stages of the recruitment process, meaning that shortlisting information will not be communicated via NHS Jobs.

Employer certification / accreditation badges

The post holder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.