Continuous Improvement Delivery Manager

TN United Kingdom; City of Edinburgh; On-site; GBP 45,000 - 70,000; Full time

Job summary

An exciting opportunity has arisen for a Continuous Improvement Delivery Manager to join a forward-thinking company in Edinburgh. This role involves owning and identifying measurable improvements through the delivery of projects, enhancing customer experience, and driving positive change across the organization. You will collaborate with senior stakeholders and manage project deliverables, ensuring efficiency and effectiveness in processes. This innovative team values personal and career development, offering a range of benefits and a supportive work culture. If you're ready to make an impact, this position could be your next career move.

Benefits

33 days holiday including Bank Holidays

Annual discretionary bonus scheme

Personal and career development opportunities

Access to Perks at Work

Cycle to Work Scheme

Interest-free Season Ticket loans

Wellbeing programs

Contributory pension scheme

Group Life Assurance

Income Protection

Qualifications

• Experience with change cycles and methodologies.
• Strong coaching and interpersonal skills.

Responsibilities

• Engage with stakeholders to identify improvement opportunities.
• Manage the project change cycle from issue identification to sustaining change.

Skills

Change Management

Interpersonal Skills

Negotiation Skills

Coaching Skills

Attention to Detail

Job description

Continuous Improvement Delivery Manager, Edinburgh

Client: Diligenta

Location: Edinburgh, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 482cb05ab754

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Continuous Improvement Delivery Manager

Who are Diligenta?

Our vision is to be acknowledged as a Best in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business described as 'home' by existing employees, we foster a culture founded on positive change and development.

Summary of the role

An exciting opportunity has arisen for a Continuous Improvement Delivery Manager to join the Customer Experience function at Diligenta. You will be responsible for owning and identifying measurable improvements through the end-to-end delivery of projects across the account. You will play a key role in creating the case for change by defining, analyzing MI, insights, and processes within our business to implement and drive improvements, demonstrating measurable impacts on our business and customer experience.

Benefits:

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities within the company and our global parent company (Tata Consultancy Services)
• Access to Perks at Work (discounted shopping platform)
• Cycle to Work Scheme & Interest-free Season Ticket loans
• Wellbeing programs, including Employee Assistance Program
• Moments that Matter policies, such as Carer's Leave, Foster Leave, and Retirement Leave
• Contributory pension scheme (up to 6%), Group Life Assurance, and Income Protection

What you'll be doing

• Engaging with senior stakeholders to review journey performance and identify improvement opportunities
• Building approaches to project work, reporting, and oversight; providing data on process efficiency, costs, and risks
• Overseeing business cases to support rightsizing and deployment opportunities
• Maintaining the project route map to identify improvement and transformational opportunities
• Influencing SMEs to ensure consistency and safeguard customer experience
• Managing the complete project change cycle from issue identification to sustaining change
• Collaborating across functions to deliver sustainable change
• Overseeing project deliverables, reducing risks, and removing blockers
• Working with business and transformation partners to identify and address underlying issues

What we're looking for

• Experience with change cycles/methodology
• Approachable, pragmatic, and action-oriented
• Strong coaching skills for team support
• Excellent interpersonal and negotiation skills
• Attention to detail and evaluative judgment skills
• Ability to elicit and capture business requirements effectively
• Understanding of financial impacts of solutions

If you need any help or adjustments during the recruitment process, please let us know. Ready to take the next step in your career? Apply today and join our innovative team!