Content Designer (Govt Gateway)

CBSbutler Holdings Limited trading as CBSbutler; Telford; Hybrid; GBP 15,528,000 - 20,984,000; Full time

Job summary

CBSbutler Holdings Limited trading as CBSbutler is seeking an experienced Content Designer to support the Government Gateway programme, translating complex policy and government-speak into clear, user-focused digital content. The role is based in Telford with hybrid working and requires SC security clearance.

You will create, edit and structure content across policy areas, collaborate with researchers, designers and product teams, and apply evidence-based methods to ensure accessible content

Qualifications

• Experience in content design for government or policy-rich content.
• Content management and information architecture.
• Evidence-based design practices.
• User research and usability testing.
• Agile / iterative delivery methods.
• Translating complex information into accessible language.
• Experience working with multidisciplinary teams and senior stakeholders.

Responsibilities

• Create and edit clear, accessible online content from complex policy and technical information
• Put user needs at the heart of content decisions using research, analytics and usability testing
• Collaborate with User Researchers, Interaction Designers, Product Managers and delivery teams
• Engage with policy teams and experts to ensure content accuracy and consistency
• Contribute to content management and content architecture
• Use evidence and insight to inform design decisions
• Work iteratively in an Agile environment, continually testing content

Skills

Content design

Content management

Evidence-based design

User research

Usability testing

Agile delivery

Stakeholder communication

Job description

Job title: Content Designer - Government Gateway

Rate: 430 per day

Contract: 6-months rolling

Location: Telford / Hybrid
SC security clearance is required for this role

We're looking for an experienced Content Designer to support the Government Gateway programme, working across key areas including SCP, EACD/RATE and the Fraud Prevention Centre. This is a great opportunity for a Content Designer who can take complex policy, processes and "government-speak" and turn it into clear, accessible and genuinely user-focused digital content.

Responsibilities:

• Create and edit clear, accessible online content from complex policy and technical information
• Put user needs at the heart of content decisions, using user research, analytics and usability testing
• Work closely with User Researchers, Interaction Designers, Product Managers and multidisciplinary delivery teams
• Engage with policy teams and subject matter experts to ensure content is accurate, consistent and fit for purpose
• Contribute to content management and content architecture
• Use evidence and insight to inform design decisions
• Work iteratively within an Agile environment, continually testing and improving content

Required Experience:

• Content Design / UX Content
• Content management and architecture
• Evidence-based design
• User research and usability testing
• Agile / iterative delivery
• Translating complex information into simple, accessible language
• Working with multidisciplinary teams and senior stakeholders

If you're a SC Cleared Content Designer who enjoys simplifying complexity and creating digital content around real user needs, this could be a great next contract.