Content Designer / Copywriter

Lloyds Banking Group; Halifax; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

An established industry player seeks a talented Content Designer / Copywriter to enhance digital experiences for customers navigating complex financial decisions. This role involves crafting engaging, empathetic content that resonates with users while collaborating with diverse teams. The ideal candidate will thrive in a dynamic environment, utilizing their expertise to influence design strategies and create consistency across multiple channels. Join a company committed to inclusivity and diversity, where your contributions will make a tangible impact on customer interactions and overall satisfaction.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Experience in UX writing or content design, especially in financial services.
• Ability to write clear and concise copy across multiple channels.

Responsibilities

• Create engaging and accessible content for digital experiences.
• Work collaboratively within a multi-disciplinary team to refine customer conversations.

Skills

UX Writing

Content Design

Stakeholder Management

Agile Methodologies

Figma

Job description

JOB TITLE: Content Designer / Copywriter
SALARY: £59,850 - £66,500
LOCATION: Halifax
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Halifax office.

About the opportunity
Buying a home is one of the most complex and daunting financial commitments in anyone's life. In the Homes experience design team, we're looking for someone to help make this process easier to understand and complete by bringing our digital experiences to life and to reassure that Lloyds Banking Group is by our customers' side.

You'll be the expert on the copy, tone and personality of the apps and websites our customers rely on every single day.

Within this team, you'll combine research and insights with clear, people-focussed language to refine and develop conversations with customers to help them do what they need to do.

You'll be comfortable giving and receiving feedback to key internal customers across the business and will work closely with product teams to create success metrics.

It'll be your role to:

• Create engaging, readable and accessible content that gives our customers great digital experiences

• Develop genuine empathy for people, understanding their needs, aspirations and challenges

• Take ownership as the content expert in an agile environment

• Think strategically about how our conversations can evolve - and spot opportunities for where they link into other experiences

• Share expertise to help shape the overall design approach

• Provide consistency in the way we have conversations with customers across topics and touchpoints

• Promote and demonstrate how effective writing helps customers

What you'll need

• Experience as a UX writer, conversation designer or content designer

• Familiarity working in a complex or regulated landscape - ideally financial services

• A collaborative mindset ready to be a part of a busy multi-disciplinary team

• Flexibility in writing on-brand content in multiple tones of voice

• Confidence in writing concise, clear and consistent copy for different channels

• The ability to influence and manage multiple stakeholders across product, risk, legal and brand teams

• Experience using and collaborating in design platforms, such as Figma

About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today and let's create something extraordinary together!