Content Designer

eTeam; Worthing; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

eTeam in the United Kingdom is seeking a Content Designer to lead all aspects of Content Design, working with UX/UI Designers and Researchers to shape clear, user-focused transactional content. You will rewrite complex language into simple messaging, develop content that helps people who rarely go online to use digital services, and collaborate in an agile delivery team with product managers and analysts.

The role requires Markdown proficiency and experience with content management systems;

Qualifications

• Excellent communication and interpersonal skills.
• Experience of writing for the web with accessible and usable content.
• Experience of user-centred design and using metrics/user feedback to refine content.
• Experience in choosing the best format for displaying information to the user.
• Proven experience working in a web/digital environment.
• Experience with content management and publishing systems.
• Proficient in Markdown.
• Knowledge of CESA preferred.

Responsibilities

• Lead all aspects of Content Design.
• Collaborate with UX/UI Designers, Researchers, Product Manager and Digital Service Manager.
• Translate complex language and processes into simple, user-friendly content.
• Develop content to engage users who rarely go online.
• Work within an agile delivery model with colleagues and external providers.

Skills

Written communication

Interpersonal skills

User-centred design

Content strategy

Agile working

Content adaptation

Format selection

CESA knowledge

Tools

Markdown

Job description

Location: Telford or Worthing with 2 days/week in office

Job Description:

The postholder:

• Collaborates primarily with UX/UI Designers and User Researchers to design written content for transactional services.
• Reports to Scrum Master, Product Lead and Digital Service Manager.
• Writes high quality content for new digital services that will encourage people to use them.
• Also collaborates with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey.
• Will make complex language and processes and make them simple to understand.
• Develop content in such a way that it will encourage people who rarely go online to use it.
• Will build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
• Will communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
• Leads on all aspects of Content Design.

Tasks include:

• Research of subject.
• Discussion with stakeholders and experts.
• Initial drafts of content to fit with UX design.
• Collaborating with user-researchers to test customer understanding.
• Iterating content.

Experience/skill sets include:

• Excellent communication and interpersonal skills.
• Experience of writing for the web, with proven ability of creating content that is accessible and usable.
• Experience of user-centred design. Proven experience in using metrics and user feedback to define/refine content.
• Experience in choosing the best format for displaying information to the user.
• Proven experience of working within a web, online and digital environment.
• Experience in working with content management and publishing systems.
• Proficient in writing Markdown.
• Candidate will ideally have knowledge of CESA.