Content Designer CGEMJP00360072

Experis; Telford; On-site; GBP 79,000 - 132,000; Full time

Job summary

Experis is seeking a Content Designer for a 3 month contract in Telford/Worthing, hybrid with 2 days on site. You will lead all aspects of Content Design, collaborating with UX/UI Designers, Researchers and Product teams to craft clear, accessible content for new digital services.

You will translate complex processes into simple language and tailor messages to engage online users, including those who rarely go online, within an agile delivery framework.

Qualifications

• Excellent communication and interpersonal skills.
• Experience of writing for the web with accessible and usable content.
• Experience of user-centred design with metrics and user feedback.
• Experience in choosing best formats for displaying information to the user.
• Proven experience in working within a web, online and digital environment.
• Experience in working with content management and publishing systems.
• Proficient in writing Markdown.
• Ideally knowledge of CESA.

Responsibilities

• Leads on all aspects of Content Design.
• Collaborates with UX/UI Designers and User Researchers to design content for transactional services.
• Writes high quality content to encourage use of new digital services.
• Defines messages with Product Manager, Digital Service Manager, Business Analysts and Researchers.
• Translates complex language and processes into simple content.
• Develops content to engage those who rarely go online.
• Works within an agile delivery model with internal and external teams.

Skills

Content design

Writing for web

User research collaboration

Agile working

Tools

Markdown

CMS

Job description

Role Title: Content Designer

Duration: 3 month contract

Location: Telford/Worthing. Hybrid, 2 days per week onsite

Rate: up to £506 p/d Umbrella inside IR35

We are looking for:

• Collaborates primarily with UX/UI Designers and User Researchers to design written content for transactional services.
• Reports to Scrum Master, Product Lead and Digital Service Manager.
• Writes high quality content for the client's new digital services that will encourage people to use them.
• Also collaborates with the Product Manager, Digital Service Manager, Business Analysts and User Researchers to define the messages that the new services should convey.
• Will make complex language and processes and make them simple to understand.
• Develop content in such a way that it will encourage people who rarely go online to use it.
• Will build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts.
• Will communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally.
• Leads on all aspects of Content Design.

Tasks include:

• Research of subject.
• Discussion with stakeholders and experts.
• Initial drafts of content to fit with UX design.
• Collaborating with user-researchers to test customer understanding.
• Iterating content.

Experience/skill sets include

• Excellent communication and interpersonal skills.
• Experience of writing for the web, with proven ability of creating content that is accessible and usable.
• Experience of user-centred design. Proven experience in using metrics and user feedback to define/refine content.
• Experience in choosing the best format for displaying information to the user Knowledge of the client business.
• Proven experience of working within a web, online and digital environment.
• Experience in working with content management and publishing systems.
• Proficient in writing Markdown.
• Ideally have knowledge of CESA.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!