Lead Content Designer for Digital Services

eTeam; Worthing; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

eTeam in the United Kingdom is seeking a Content Designer to lead all aspects of Content Design, working with UX/UI Designers and Researchers to shape clear, user-focused transactional content. You will rewrite complex language into simple messaging, develop content that helps people who rarely go online to use digital services, and collaborate in an agile delivery team with product managers and analysts.

The role requires Markdown proficiency and experience with content management systems;

Qualifications

• Excellent communication and interpersonal skills.
• Experience of writing for the web with accessible and usable content.
• Experience of user-centred design and using metrics/user feedback to refine content.
• Experience in choosing the best format for displaying information to the user.
• Proven experience working in a web/digital environment.
• Experience with content management and publishing systems.
• Proficient in Markdown.
• Knowledge of CESA preferred.

Responsibilities

• Lead all aspects of Content Design.
• Collaborate with UX/UI Designers, Researchers, Product Manager and Digital Service Manager.
• Translate complex language and processes into simple, user-friendly content.
• Develop content to engage users who rarely go online.
• Work within an agile delivery model with colleagues and external providers.

Skills

Written communication

Interpersonal skills

User-centred design

Content strategy

Agile working

Content adaptation

Format selection

CESA knowledge

Tools

Markdown

Job description

eTeam in the United Kingdom is seeking a Content Designer to lead all aspects of Content Design, working with UX/UI Designers and Researchers to shape clear, user-focused transactional content. You will rewrite complex language into simple messaging, develop content that helps people who rarely go online to use digital services, and collaborate in an agile delivery team with product managers and analysts.

The role requires Markdown proficiency and experience with content management systems;