Content Designer – AR

Carrington Blake Recruitment; Greater London; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

Connect2Hackney are seeking a seasoned Content Designer to join a multi-disciplinary Agile team delivering simpler, clearer, and faster local government services for the London Borough of Hackney.

As a Content Designer you will design end-to-end user journeys and ensure accessibility, working across government departments to represent the user voice. Requires at least 3 years’ Content Designer experience and UK Public Sector exposure within an Agile setting.

Qualifications

• Minimum 3 years' professional Content Designer experience.
• Experience as Content Designer in UK Public Sector (local or central).
• Significant experience working in multi-disciplinary Agile teams.

Responsibilities

• Design with data: use evidence, user research and performance data to guide content decisions.
• Prototype to persuade: translate ideas into paper sketches and digital prototypes to show the rationale.
• Build bridges: collaborate across government departments to align stakeholders and represent user needs.
• Standard bearer: contribute to style guides and content patterns to maintain governance.
• Iterate constantly: operate in a fast-paced Agile environment and learn from feedback.

Skills

Content design experience

Public Sector experience

Agile cross-functional teams

Job description

Content Designer

Connect2Hackney are currently looking for a seasoned Content Designer to join a multi-disciplinary agile team dedicated to making local government services simpler, clearer, and faster.

The London Borough of Hackney is known for its innovation and commitment to its residents. As a Content Designer here, you won’t just be writing copy, you’ll be designing end‑to‑end user journeys that dismantle complexity and ensure accessibility for all.

The Role: What You’ll Do

You will be responsible for creating, evaluating, and reviewing content at every stage of the user journey. Acting at a level equivalent to a Civil Service HEO/SEO, you will:

• Design with Data: Use evidence, user research, and performance data to make informed content decisions.
• Prototype to Persuade: Use everything from paper sketches to digital prototypes to visualise content in context and show the “why” behind your work.
• Build Bridges: Work across government departments to influence stakeholders, build consensus, and ensure the user’s voice is never lost in translation.
• Standard Bearer: Contribute to and champion style guides and content patterns, ensuring Hackney remains a leader in the cross‑government content community.
• Iterate Constantly: Work in a fast‑paced, Agile environment where you’ll learn from mistakes, take calculated risks, and pivot based on user needs.

Your Skills & Experience

To hit the ground running, we are looking for a practitioner who brings a “user‑first” mindset to the table.

The Must‑Haves (CV Essentials):

• Experience: At least 3 years of professional experience specifically as a Content Designer.
• Sector Knowledge: Proven experience working as a Content Designer within the UK Public Sector (Local or Central Government).
• Agile Expertise: Significant experience working in multi‑disciplinary teams (alongside developers, designers, and researchers) within an Agile environment.

Technical Proficiencies:

• User-Centred Design: Expert at translating user stories into accessible, plain-language content that works with assistive technologies.
• Strategic Thinking: Ability to focus on outcomes rather than just activities, contributing to broader content strategies and policies.
• Stakeholder Management: A knack for tailoring communication to different audiences and using evidence to explain difficult design decisions.
• Content Lifecycle: A deep understanding of why content maintenance and governance are just as important as the initial creation.

Why Join Us?

Working through Connect2Hackney means you are part of the borough’s internal fabric from day one. You’ll be working on projects that have a direct, tangible impact on the lives of Hackney residents.