Content Designer

Croydon Council; City Of London; Hybrid; GBP 52,000 - 54,000; Full time

Job summary

Croydon Council is seeking a Content Designer on a fixed-term contract up to 5 months. The role is 36 hours per week, based in Croydon, with hybrid working options and a Grade 12 salary of £51,738 - £53,919 per annum plus benefits.

You will write, edit and improve content across the council website, ensuring information is clear, accessible and user-centred. You’ll work with multiple teams, translate complex information into plain language, ensure accessibility standards, and manage content in

Qualifications

• Significant experience creating user-centred web content.
• Strong understanding of plain language and accessibility.
• Experience working with Drupal CMS and cross-team collaboration.

Responsibilities

• Write, edit and improve content across the council website.
• Ensure content is accurate, up to date and user-focused.
• Manage content through Drupal CMS.
• Collaborate with multiple teams and stakeholders to translate complex information.

Skills

Content design

Plain language

Accessibility

Stakeholder collaboration

Tools

Drupal CMS

Job description

Job Description

Salary range: Grade 12 £51,738 - £53,919 p.a. plus fantastic benefits

Contract: Fixed Term (only) for up to 5 months

Hours of work: 36 hours per week

Location: Croydon

At Croydon Council, we're working to make it easier for people to find information and access services online. We provide essential services to more than 410,000 residents, supporting people at every stage of life. From protecting vulnerable children and adults, to collecting bins, maintaining parks, and keeping streets clean and safe, the council delivers services that local people rely on every day. As part of the web and user experience team, you'll help ensure the information supporting these services is clear, accessible and easy to use.

As a Content Designer, you'll write, edit and improve content across the council website. Working closely with teams across the organisation, you'll make sure content is accurate, up to date and focused on user needs. You'll identify opportunities to improve existing content, respond to service changes and use analytics, feedback and content best practice to make information easier to find and understand. You'll also help make sure the website meets accessibility standards, follows agreed content guidelines and is effectively managed through our Drupal content management system.

We're looking for someone with proven experience creating and managing user-centred web content. You'll have a strong understanding of plain language, accessibility requirements and writing for the web, along with experience using content management systems such as Drupal. You'll be confident working with a wide range of stakeholders, managing competing priorities and translating complex information into clear, user-friendly content that helps people find what they need and complete tasks online. Experience of content design within local government, the wider public sector or other complex organisations delivering services to large and diverse audiences would be an advantage.

About Us

Croydon Council's priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable


• Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses


• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors


• Ensure good governance is embedded and adopt best practice


• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes

• Croydon is a place of opportunity for business, earning and learning


• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential


• Croydon is a cleaner, safer and healthier place, a borough we're proud to call home


• People can lead healthier and independent lives for longer


• Croydon Council's new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.