Content Design Lead — Open Finance & UX Strategy

Financialnarrative; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Mastercard is seeking a Content Design leader to define and deliver exceptional experiences for our Open Finance products. You will partner with UX designers, researchers and legal teams to ensure every interaction feels intuitive, meaningful and informative across complex ecosystems.

You’ll lead content strategy, establish design standards, and mentor a global Open Finance UX team. This role emphasizes storytelling, localization, and scalable content practices in a fast-moving environment.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience leading the content strategy of web and mobile experiences in complex product ecosystems, ideally B2B2C.
• Demonstrated expertise collaborating with cross-functional teams on fast-moving, early-stage products (start-up experience is a plus).
• Proven ability to synthesize input from multiple areas (testing, feedback, metrics, etc.) to drive continual improvements.
• Superb writing and communication skills.
• Expert in Figma, supporting content creation and documentation.
• Advanced ability to package and explain work to wider audiences and influence decision making.
• Experience in open finance (or adjacent fields) and people management experience are both preferred.

Responsibilities

• Lead with vision: Own content strategy for complex, large-scale products and ensure high-quality, on-time delivery. Align stakeholders, manage risks, and influence strategic decisions in collaboration with senior leaders and executives.
• Set standards: to the development of best-in-class content design standards and best practices for Mastercard, relying on research and expert understanding of heuristics and patterns.
• Shape the story: Draw on deep subject matter expertise and rigorous research to craft audience-focused, accessible content that differentiates our products. That could include product storytelling, messaging, UI copy, verbal identity, IA, content testing, localization, support content, etc.
• Drive collaboration: Facilitate workshops, brainstorms, and cross-functional alignment to ensure content is integrated seamlessly into the design process.
• Improve efficiencies: Implement translation management systems (TMS) and technologies that support the efficiency of Content Design work at scale.
• Mentor and grow: Support and develop team members, fostering an inclusive and engaged culture within our global Open Finance UX team.
• Innovate: Implement tools and systems that make content design more efficient and scalable.
• Advocate: Evangelize Content Design within Mastercard and actively contribute to the internal CX&D community, promoting exchange of learning, best practices and new ideas.

Skills

Content strategy leadership

Figma proficiency

Excellent writing

Cross-functional collaboration

Communication skills

UI copywriting

Localization awareness

Education

Bachelor’s degree

Tools

Figma

Job description

Mastercard is seeking a Content Design leader to define and deliver exceptional experiences for our Open Finance products. You will partner with UX designers, researchers and legal teams to ensure every interaction feels intuitive, meaningful and informative across complex ecosystems.

You’ll lead content strategy, establish design standards, and mentor a global Open Finance UX team. This role emphasizes storytelling, localization, and scalable content practices in a fast-moving environment.