Contact Supervisor

Pertemps Harrow; City Of London; On-site; GBP 21,000 - 29,000; Full time

Job summary

Pertemps Recruitment Partnership, representing the London Borough of Harrow, seeks caring, confident Contact Supervisors to support the Family Time service within Children and Young Peoples Services in London. Training will be provided.

This is a temporary assignment with varied hours, including Saturdays. The role requires experience with children and families, strong reporting and observation skills, and the ability to work with professionals across services.

Qualifications

• Experience of working directly with children and families is essential.
• Experience of writing professional reports.
• A caring approach and an understanding of children's needs.
• Strong observation skills and the ability to accurately record interactions and events.
• Excellent written and verbal communication skills, with the ability to communicate effectively with children, families and professionals.
• Confidence and appropriate assertiveness when dealing with difficult or challenging situations.
• Good IT skills and the ability to maintain accurate casework records.

Responsibilities

• Supervise Family Time sessions between children, parents, siblings and other family members in accordance with the Family Time plan agreed by the allocated Social Worker and family.
• Ensure Family Time sessions are conducted in the best interests of the child, particularly where children are subject to Child Protection Plans or are Looked After by the Local Authority.
• Observe interactions between children and their families and produce clear, accurate written reports following Each session.
• Maintain confidentiality and ensure all records are completed appropriately.
• Develop positive working relationships with children, families, Social Workers, Family Time Coordinators and other professionals.
• Recognise situations where action may be required in line with child protection procedures and immediately report concerns to the appropriate professionals.
• Where necessary, terminate a Family Time session where this is required to protect the safety and welfare of the child.
• Demonstrate sensitivity and appropriate assertiveness when working with families experiencing difficulties.

Skills

Experience with children & families

Report writing

Observation skills

Strong communication

Confident & assertive

IT literacy

Job description

Position Title: Contact Supervisor

Employer: Pertemps Recruitment Partnership, representing the London Borough of Harrow

Contract Type: Temporary / As and When

Working Pattern: Monday to Friday, 10am-6pm and Saturdays, 10am-4pm. Family Time sessions are typically 10am-2pm or 2pm-6pm, depending on the needs of the service.

Grade: £18.22 per hour

Pertemps Recruitment Partnership, in partnership with the London Borough of Harrow, is seeking caring, confident and responsible Contact Supervisors to support the Family Time service within Children and Young People's Services.

This is an excellent opportunity for someone with experience of working with children and families who wants to develop their knowledge and skills within a supportive environment. Training will be provided.

Main Responsibilities:

• Supervise Family Time sessions between children, parents, siblings and other family members in accordance with the Family Time plan agreed by the allocated Social Worker and family.
• Ensure Family Time sessions are conducted in the best interests of the child, particularly where children are subject to Child Protection Plans or are Looked After by the Local Authority.
• Observe interactions between children and their families and produce clear, accurate written reports following Each session.
• Maintain confidentiality and ensure all records are completed appropriately.
• Develop positive working relationships with children, families, Social Workers, Family Time Coordinators and other professionals.
• Recognise situations where action may be required in line with child protection procedures and immediately report concerns to the appropriate professionals.
• Where necessary, terminate a Family Time session where this is required to protect the safety and welfare of the child.
• Demonstrate sensitivity and appropriate assertiveness when working with families experiencing difficulties.

Key Requirements:

• Experience of working directly with children and families is essential.
• Experience of writing professional reports.
• A caring approach and an understanding of children's needs.
• Strong observation skills and the ability to accurately record interactions and events.
• Excellent written and verbal communication skills, with the ability to communicate effectively with children, families and professionals.
• Confidence and appropriate assertiveness when dealing with difficult or challenging situations.
• Good IT skills and the ability to maintain accurate casework records.

Safeguarding Requirements:

This role involves working directly with children and young people under the age of 18. Successful candidates will therefore be required to complete an Enhanced DBS check.

About us:

For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow:

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)