Family Time Supervisor

BUILDING A NEW DIRECTION LIMITED; Welwyn Hatfield, Hemel Hempstead; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Annual leave 25–30 days

Pension contributions

Flexible working

Sick and family leave

Eye care vouchers

Cycle to work

Professional development

Job summary

Family Action is hiring a Family Time Supervisor in Hertfordshire to provide safe, supervised family time for children and families referred by social workers. You will work with the Team Manager to ensure positive experiences and maintain accurate records.

The role requires flexibility, ability to travel to sessions across areas, commitment to safeguarding, and contribution to reports for courts and social workers. Part-time 16 hours per week with weekend duties are included.

Responsibilities

• To support the delivery of safe and effective supervised Family Time sessions.
• To promote and maintain Family Time arrangements that are agreed between all parties including respecting the wishes of children and young people.
• To ensure you understand and comply with Family Action’s and Hertfordshire’s procedures for safeguarding and risk assessment before each session.
• To assess parenting observed during Family Time and complete reports for court/ social workers.
• To ensure all supervised sessions provide a positive experience for children and young people.
• To recognise risks of harm and intervene to safeguard children.
• To keep records using Family Action systems and maintain confidentiality and data sharing protocols.
• To travel to supervised sessions in other areas when required.
• To contribute to data collection and provide accurate reports to commissioners and social workers.
• To participate in supervision, training and appraisal to maintain high practice standards.
• To comply with Family Action’s Equal Opportunities, Diversity & Equality policies and health and safety policies.

Job description

Job Reference:

1875

Location:

Hertfordshire

Hours of Work:

16 hours per week (part-time)

Salary:

£25,176 FTE per annum (pro-rata for part-time)

Contract Type:

Permanent

Closing Date:

25 Sep 2026

Family Time Supervisor

Service: Hertfordshire Children’s Contact Service

Salary: £25,176 FTE per annum (£10,886.92 per annum for part-time, 16 hours per week)

Location: Welwyn Family Centre, Hertfordshire

Hours: 16 hours per week (part-time)

Monday – Thursday 14.30 – 17.30 based at Welwyn

Saturday – 9.00 – 13.00 based at Burymill (Hemel Hempstead)

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

You will be working closely with the Team Manager and Hertfordshire Children’s Services to provide a safe, happy and positive experience for families, children and young people who have been referred to the service. You will provide Supervised Family Time for those referred to the service by their Social Workers and will provide a safe and welcoming environment where families are able to build trusting relationships and where appropriate receive support, advice and guidance.

Main Responsibilities:

• To support the delivery of safe and effective supervised Family Time sessions.
• To promote and maintain Family Time arrangements that are agreed between all parties including respecting the wishes of children and young people.
• To ensure you have an understanding of, and comply with, Family Action’s and Hertfordshire’s procedures for promoting and safeguarding the welfare and safety of children and vulnerable adults, undertaking risk assessments before each session ensuring that the risks identified by Social Workers are mitigated.
• To assess the quality of parenting observed during Family Time, ensuring that the key areas for observation identified by the Social Worker are addressed, and use this evidence to complete detailed and timely reports as required by the court and/or principal social worker.
• To ensure that all supervised sessions are managed to ensure as positive experience for the children and young people as possible.
• To recognise any risks of harm and intervene appropriately to de-escalate the risks or bring in additional support as required to safeguard the children.
• To keep records of your work using Family Action systems, adhere to confidentiality, information sharing protocols and risk assessment processes.
• To have the ability to travel to supervised sessions in other area’s (when required).
• To contribute to the collection, recording and analysis of information required by commissioners, judiciary, principal social worker and Family Action and provide accurate reports as necessary.
• To participate in personal supervision, funded training and appraisal processes to ensure your knowledge skills and practice is of a high standard.
• To implement the principles of Family Action’s Equal Opportunities Policy in every aspect of your work and positively promote the principles of the policy amongst colleagues, service users and other members of the community.
• To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect the health, safety and welfare of yourself and others.
• To ensure you have an understanding and comply with Family Action’s and Hertfordshire’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
• To ensure the implementation of Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.
• To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare.
• To work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.
• Work flexibly to meet opening hours of the centres, including Saturdays.
• To demonstrate, at all times, Family Action’s values, which underpin Family Action’s mission of ‘building stronger families’ by: a) people focused b) Reflecting a ‘can do’ approach c) Striving for excellence in everything we do d) Having mutual respect for everyone we work with, work for and support through our services.

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – ENHANCED WITH CHILD BARRED LIST

Benefits:

• an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro-rata for part-time)
• up to 6% matched-pension contributions
• flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: [e-mail]

Our commitment to Equality, Diversity & Inclusion:

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.