Contact Centre Training Manager / Manchester

Opus Recruitment Solutions Ltd; Manchester; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

An established industry player is seeking a Contact Centre Training Manager to revolutionize training programs. This dynamic role allows you to design engaging training initiatives, enhance skills for new and existing representatives, and implement a cutting-edge Quality Assurance strategy. With the opportunity for offshore collaboration and a supportive team environment, you will work closely with VPs and Team Leaders to drive excellence. If you are passionate about training and development and eager to make a significant impact, this is the perfect opportunity for you.

Benefits

20% Annual Bonus

26 Days Annual Leave

Annual Salary Reviews

Hybrid Work Arrangement

Qualifications

• 2+ years of experience in contact centre management.
• Expertise in training and facilitation with a people-focused approach.

Responsibilities

• Design and deliver innovative training programs.
• Lead workshops and coach representatives to success.
• Create and manage induction training.

Skills

Training & Facilitation

Data Analysis

Problem Solving

Omnichannel Experience

Education

Experience in Contact Centre Management

Job description

Contact Centre Training Manager
Location:Manchester (Hybrid) |Salary:£45,000 + 20% Annual Bonus

Are you an ambitious individual who wants to help create one of the best contact centres in the UK?

Or perhaps you are people focused and want to help design and deliver training programmes from scratch to help better your team? If so, read on…

Our fast-growing client is on the lookout for a Contact Centre Training Manager! This dynamic role offers you the freedom to design and deliver innovative training programs, boost skills for new and existing reps, and lead a cutting-edge Quality Assurance strategy. With potential offshore collaboration and a supportive team, you’ll work alongside VPs, Team Leaders, and outsource providers to drive excellence.

What You’ll Do:

• Create engaging training (product knowledge, call-handling, digital skills)
• Lead workshops and coach reps to success
• Create and manage induction training

You Are:

• A contact centre manager with 2+ years’ experience
• A training & facilitation expert with a passion for people
• Data-savvy, adaptable, and a problem-solver
• Experienced with across Omnichannel environments
• Bonus points for travel/loyalty experience

What you’ll receive:

• £45,000 salary
• 20% annual bonus
• 26 days AL
• Hybrid work to their Manchester office
• Annual salary reviews
• And more!

Sounds like you? To find out more please drop me a copy of your CV on [e-mail] or apply below ????