Contact Centre Training Lead

DXC Technology Company; Newcastle upon Tyne; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

DXC Technology in the United Kingdom is seeking a skilled business process analyst to join our team in Newcastle upon Tyne. You will execute transactions, support process improvements, and ensure accuracy while collaborating with senior analysts and managers.

The role emphasizes data analysis, documentation of guidelines, and meeting performance targets. A Bachelor's degree is required, with certifications such as Six Sigma or PMP considered a plus.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role.
• Proven experience in business process transactions and BPM/optimization.
• Certifications such as Six Sigma or PMP are a plus.
• Advanced degree in a relevant field is a plus.

Responsibilities

• Execute business process transactions with accuracy.
• Collaborate with senior analysts, managers, and staff.
• Assist in process improvement initiatives and data analysis.
• Identify and resolve process bottlenecks.
• Ensure compliance with established quality standards.
• Document and update process guidelines.
• Analyze data trends and reporting.
• Support the team in meeting performance targets and quality standards.

Skills

Business process transactions

Process optimization

Data analysis

Analytical thinking

Team collaboration

Education

Bachelor's degree or equivalent

Advanced degree a plus

Job description

• Execute business process transactions, learn from experienced team members, and focus on accuracy.
• Collaborate with senior analysts, managers, and other staff.
• Assist in process improvement initiatives and data analysis.
• Contribute to identifying and resolving process bottlenecks.
• Ensure compliance with established quality standards.
• Participate in documenting and updating process guidelines.
• Assist in analyzing data trends and reporting.
• Support the team in meeting performance targets and quality standards.

Job Description

Essential Job Functions

• Execute business process transactions, learn from experienced team members, and focus on accuracy.
• Collaborate with senior analysts, managers, and other staff.
• Assist in process improvement initiatives and data analysis.
• Contribute to identifying and resolving process bottlenecks.
• Ensure compliance with established quality standards.
• Participate in documenting and updating process guidelines.
• Assist in analyzing data trends and reporting.
• Support the team in meeting performance targets and quality standards.

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology Other Qualifications:
• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.